Enterprise Rent-A-Car

Reviews

• AA

  Arlene Anguiano

  1 day ago
  5.0
  Andrew at the Riverside University location went above and beyond with his customer service. He's very understanding and I felt heard by him.
• AM

  Anthony Masters

  Dec 16, 2025
  5.0
  Great place to rent from
• LP

  Laura PalmaBarreras

  Dec 4, 2025
  5.0
  Professional, courteous staff-assisted by Amy, Andrew and Giovanni, all served above and beyond expectations! In-house seamless process very competitive rental fees and acceptable selection of vehicles. Kudos! University Riverside office and staff. Online site could use improvement re: special offers/membership pricing coordination. Thank You! Will rent through Enterprise again, definitely.
• SC

  Shannon Captain

  Nov 15, 2025
  3.0
  The car I rented was a gas guzzler. I have a hybrid so that was expensive. The inside of the car was dirty. There was a huge mark on the inside window.
• JS

  Joshua Schultz

  Nov 10, 2025
  1.0
  I had to pay out-of-pocket for a rental car for about 9 to 10 weeks due to an accident for about eight weeks. Everything went fine. I would go in every week and I pay for another week about the eighth week. I had to turn the car in because it needed an oil change so I had to get another car well I don’t remember the lady’s name, but she helped me and said she had to rewrite the contract when she rewrote the contract. I told her the card I have on file is the one I want to use which is a debit card. She said she understood and charged me. I walked out that day. With a charge on my card like normal every week for the next three weeks, I went in and extended it by a week and have them charge my card. Apparently they were just putting a hold on my card. They said get the money was being taken out of my account so I couldn’t use it. I budgeted accordingly. I turned the car in after three weeks and walked away assuming I was just gonna get my deposit back a couple days later there’s a charge for three whole weeks all at once on my card and it wiped my bank account out and left me in the negative about $677. Which completely screwed me! When I went to ask why this happened since it didn’t happen the eight other weeks previous they looked at me like I was stupid. They didn’t know what to tell me and told me that they were charging my car like it was a credit card and keeping hold on it, but I don’t understand is if it’s got a hold on it then I don’t have access to that money so why is my account negative Because the money should’ve been on hold and they should’ve charged it at the end and I should’ve been fine because I budgeted it accordingly. Very poor customer service very poor communication negative stars if I could give it!

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