Enterprise Rent-A-Car

Reviews

• AH

  Alfredo Hernandez

  Feb 25, 2026
  1.0
  I am extremely disappointed with the service I received from Enterprise Rent-A-Car in Ridgecrest. I originally rented a vehicle from another location and later discovered it did not come with a spare tire. Since I was planning to drive long distance, I did not feel safe being on the road without one. For me, that’s a basic safety expectation. I drove to the Ridgecrest location specifically to exchange the vehicle for one that had a spare tire. I calmly explained my concern, but instead of trying to help, the employee immediately dismissed me. She told me the vehicle “should come with an inflation kit” and said she “shouldn’t be able to help” me. When I asked what someone is supposed to do if they blow a tire, she said to call roadside assistance — and looked at me as if I was stupid for even asking. It wasn’t just the refusal to help; it was the attitude. The dismissive tone, lack of empathy, and unprofessional behavior made the situation worse. I was not asking for anything unreasonable — just a safe vehicle for long-distance travel. Customer safety concerns should never be brushed off. If this is how Enterprise handles legitimate safety requests, that’s a serious problem. I expected far better from a company of this size and reputation. Very disappointing experience.
• HH

  Hlky

  Jan 7, 2026
  1.0
  They allow advance car bookings but had no vehicle available when I arrived at the branch. The staff was very impatient.
• JF

  Jonathon Flores

  Nov 23, 2025
  2.0
  I am usually very satisfied with my experience with Enterprise. However, it is becoming more and more frequent that when I place a reservation I am given the same excuse at the counter of "we don't have the vehicle you requested, but we can upgrade you at no cost." However, I end up spending double the amount on gas than I would have with an economy car, when im put in a mid-size suv or larger.
• LA

  Lloyd and Pat Anderson

  Nov 22, 2025
  5.0
  Flexibilty from appointed reservation due to weather, and other uncontrolables. Courteous.