Enterprise Rent-A-Car

Reviews

• AH

  Alfredo Hernandez

  Feb 25, 2026
  1.0
  I am extremely disappointed with the service I received from Enterprise Rent-A-Car in Ridgecrest. I originally rented a vehicle from another location and later discovered it did not come with a spare tire. Since I was planning to drive long distance, I did not feel safe being on the road without one. For me, that’s a basic safety expectation. I drove to the Ridgecrest location specifically to exchange the vehicle for one that had a spare tire. I calmly explained my concern, but instead of trying to help, the employee immediately dismissed me. She told me the vehicle “should come with an inflation kit” and said she “shouldn’t be able to help” me. When I asked what someone is supposed to do if they blow a tire, she said to call roadside assistance — and looked at me as if I was stupid for even asking. It wasn’t just the refusal to help; it was the attitude. The dismissive tone, lack of empathy, and unprofessional behavior made the situation worse. I was not asking for anything unreasonable — just a safe vehicle for long-distance travel. Customer safety concerns should never be brushed off. If this is how Enterprise handles legitimate safety requests, that’s a serious problem. I expected far better from a company of this size and reputation. Very disappointing experience.
• HH

  Hlky

  Jan 7, 2026
  1.0
  They allow advance car bookings but had no vehicle available when I arrived at the branch. The staff was very impatient.
• JF

  Jonathon Flores

  Nov 23, 2025
  2.0
  I am usually very satisfied with my experience with Enterprise. However, it is becoming more and more frequent that when I place a reservation I am given the same excuse at the counter of "we don't have the vehicle you requested, but we can upgrade you at no cost." However, I end up spending double the amount on gas than I would have with an economy car, when im put in a mid-size suv or larger.
• LA

  Lloyd and Pat Anderson

  Nov 22, 2025
  5.0
  Flexibilty from appointed reservation due to weather, and other uncontrolables. Courteous.
• BL

  Brian Lucido

  Oct 25, 2025
  1.0
  I booked a reservation directly with Enterprise directly on the phone. When I rode my bicycle 1.5 hours to get the car, they said no cars are available, but I can make a reservation for tomorrow. I glanced at the ~24 cars in the parking lot and she said they were all reserved. She did not apologize for this big inconvenience, but said I could get a car tomorrow. I just thanked her and went to Avis who did not have any cars on short notice so I was forced to find a place to stay in Ridgecrest. Right away I made a new reservation- this time on Expedia instead of directly with Enterprise. I was all set to go home (this was a one way rental so I was stuck!!) in the morning I get a call, again without an apology, “we don’t have a car for you. You can be on a waiting list.” She made it sound like it was my fault for “short notice” (only one day before this time). I went into the office anyway, but there were no alternative options, no “other vehicle,” no “sorry” just blaming me for making the reservation the day before. I can only imagine that this behavior stems from the fact that they have hardened themselves because they say it to a lot of people? Whatever the cause, I said “thank you,” (albeit not feeling very thankful inside) and waited. No call or waiting list. I decided to ride my bike 3 days to get back. I like riding my bicycle, so this isn’t terrible, but what if someone can’t do that? I’d suggest trying Avis first. They didn’t have cars either - but I didn’t have a reservation with them and when I went in to ask if they had a car “right now,” they were at least very polite. I’ve used Enterprise a lot because that is all we have in my hometown. I’ve left stellar reviews for many of their branches… but this one is not like the others. It was disappointing-twice.