Need a rental car in Richmond, CA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Hilltop location today.
Feedback on customer service is mixed; while some staff members received praise for their friendliness and professionalism, others were criticized for rudeness and unprofessional behavior.
Staffing Issues
Many reviews highlighted long wait times and inadequate staffing, particularly during busy periods, leading to frustration among customers.
Vehicle Quality
Customers reported mixed experiences with vehicle cleanliness and availability, with some receiving well-maintained cars while others encountered issues with dirty or damaged vehicles.
Reservation Problems
Several customers experienced issues with reservations, including not receiving the reserved vehicle and being overcharged, indicating a need for better management of bookings.
SA
Susan Anderson
2 days ago
5.0
The staff at the Richmond, California, Hilltop Enterprise are great - friendly and efficient. We've rented there several times and will keep going back.
TD
Taz Delgado
3 days ago
1.0
This place is garbage .. I made reservations on line and then I called and no one said you needed a bill and had no one with me and I cussed them out and they still
Owe me money from the last rental they are garbage
DG
Davina Gibson
3 days ago
5.0
Stopped by Enterprise in Richmond to grab our car for a road trip, and I have to shout out James. We came in during peak hours phones ringing nonstop, With a line inside . They also have weekend limited hours, so everyone was trying to get in at the same time.
James stayed calm the whole time. Super professional and efficient, . He got us checked out quickly and still answered questions with grace. I honestly don’t know how he managed the phones and the line at the same time, but he did.
We walked out impressed and ready for our trip. Excellent customer service makes such a difference 10/10
SA
Susan D Anderson
4 days ago
5.0
The staff at Hilltop in Richmond is always helpful, quick, and efficient. Good prices on vehicles. Recommend.
DC
DJ Caldwell
Feb 26, 2026
5.0
Jacob is the main person I spoke and dealt with and he always took care of me. Customers Service has always been top tier. Also the young lady and other guy that works around the hours of 8am-5pm were great as well. I love this location. With the amount of time and money spent for the 2 vehicles, I wish there would have been an offer to possibly finance those vehicles but I understand it’s a different process. Keep up the good work and the Richmond Hilltop location will forever get my business when needed. Thank you.
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