Jiffy Lube

4.2
196 reviews

About

Oil Change Service StationAuto MaintenanceCar Inspection StationBrake ShopTire ShopCar Battery StoreJiffy Lube
Jiffy Lube offers fast, quality oil changes performed by trained technicians in Rancho Santa Margarita. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call to stay in your car or wait in our lounge. Whether you just need a quick oil change or additional services like brakes, battery, windshield wiper replacement, or transmission and coolant flush, our technicians will get you in and out in a Jiffy, and with no appointment necessary. Fleets welcome.

Details

  • Requires appointmentNot available

Location

Jiffy Lube
23041 Antonio Pkwy, Rancho Santa Margarita, CA
92688, United States

Hours

Reviews

4.2
196 reviews
5 stars
138
4 stars
21
3 stars
6
2 stars
2
1 star
29

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of experiences with service quality, with some praising fast and friendly service, while others experienced rude and unprofessional behavior from staff.

Customer Service

There were numerous complaints about poor customer service, particularly regarding aggressive behavior from management and staff, leading to dissatisfaction among customers.

Efficiency

Many reviews highlighted the quick service and efficiency of the oil change process, with several customers noting they were in and out in a timely manner.

Upselling Issues

Several customers expressed frustration over aggressive upselling tactics, feeling pressured to purchase additional services that they did not want or need.

Cleanliness and Environment

The cleanliness of the facility and the waiting area received positive remarks, contributing to a generally pleasant experience for some customers.
  • BY
    Brad Yates
    Dec 26, 2025
    5.0
    Great service and done quickly
  • JJ
    J
    Dec 18, 2025
    1.0
    The worst customer service I have ever experienced. On 12/18/25, I asked the General Manager, Miguel, to move a vehicle so I could leave. Instead of helping, he snapped at me, accused me of having a negative attitude, then yelled and cursed at me. I felt trapped and just wanted to leave. Extremely rude and unprofessional.
  • MT
    Michael Takahashi
    Nov 2, 2025
    5.0
    Fast, friendly, professional and best of all, didn't try to up-sell me on unwanted things. Just good service with a smile. Thanks!
  • AR
    Anthony Rodzewich
    Aug 14, 2025
    5.0
    Quick, fast, easy. Best place for an oil change
  • RS
    Randall Shawda
    Jan 18, 2019
    1.0
    Very bad Customer Service. Manager is horrible and should not be in a customer service position

Frequently Asked Questions About Jiffy Lube

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service