Enterprise Rent-A-Car

Reviews

• JL

  Johnny Lados

  Aug 26, 2026
  1.0
  I would like to share some concerns regarding my recent experience with a member of the front desk staff. In my opinion, this individual should not be working at the front desk, as his communication and customer service were not professional. After I completed my payment and went outside to park my car, he told me that I was not allowed to use the parking area because it was needed for their own vehicles. When I tried to address the situation, he became upset, raised his voice, and told me that I should rent somewhere else. I found this interaction very disappointing and believe customers should always be treated with respect and professionalism, regardless of the situation. The previous staff, especially Gretsky, were always very friendly and professional. I sincerely hope there is a possibility of bringing him back, as his customer service made a very positive impression. After 3 years of being a loyal client, I will never go back to this location. Thank you for taking the time to consider my feedback.
• EM

  EBou Digital Marketing

  Aug 19, 2026
  1.0
  ⚠️ATTENTION — FRAUDEUR⚠️ english will follow. J’ai loué un camion un samedi pour 24 h et je l’ai retourné après environ 6 h, exactement comme l’employée me l’avait expliqué : camion sur place, clés dans la boîte. Ce qu’on ne m’a JAMAIS dit : puisque cette succursale est fermée le dimanche, si le camion est retourné après leur fermeture du samedi, ils facturent automatiquement une DEUXIÈME JOURNÉE, même si le véhicule est déjà revenu. Ils ont pris l’argent sur mon dépôt sans avertissement. On m’a ensuite promis plusieurs fois un remboursement et un appel du gestionnaire. Sept semaines plus tard : RIEN. Si vous louez ici le samedi : EXIGEZ TOUT PAR ÉCRIT et vérifiez votre carte de crédit. English !! WARNING — Frauds!! I rented a truck on Saturday for 24 hours and returned it after about 6 hours, exactly as the employee instructed: truck returned, keys in the drop box. What I was NEVER told: because this location is closed on Sunday, if the truck is returned after Saturday closing time, they automatically charge a SECOND FULL DAY, even though the vehicle is already back. They took the money from my deposit without warning. I was then promised several times that I would receive a refund and a call from the manager. Seven weeks later: NOTHING. If you rent here on Saturday: GET EVERYTHING IN WRITING and CHECK YOUR CREDIT CARD.
• MB

  Mark Bilawchuk

  Aug 14, 2026
  1.0
  We had a reservation to pick up a car at 11:00 this morning. At 7:30 in the morning they called to say that they do not have any cars available but they will call us when one becomes available. We asked if they could search other enterprise locations but they said the system does not do that. After calling another location we were told that they actually CAN search other locations and they will escalate it to a manager and get back to us shortly. we didn’t hear back at all. So we ended up renting from another agency at the same location for $75 more than our reservation was for. Why take reservations if you cannot honour them? And while I appreciate the response, sending me to a generic 1-800 number to resolve a customer issue on my own is poor customer service in itself. This is completely in line with how we've been treated by Enterprise though, so I am not surprised.
• AG

  AJ G

  Aug 7, 2026
  1.0
  Terrible customer service. We booked through Kayak and planned to pick up the car the next day. We took a 45-minute train ride and then a 7-minute Uber to get to the Enterprise location, only to be told that they had no cars available for us. Instead of trying to help us find a solution, the employees continued eating their pizza and told us we would have to call around to other Enterprise locations ourselves to find availability. We then had to take another Uber to the airport. Overall, a terrible experience with the Enterprise team at this location. They showed absolutely no urgency or willingness to help and almost seemed excited to tell us that it was our problem to deal with. Definitely not the customer service I expected from Enterprise.
• TL

  Tiana Lee

  Jul 31, 2026
  1.0
  I booked a rental car two weeks ahead of the day we needed it and were under the impression that the car was available. We were contacted the day we landed in Montreal and were told there was no car available, as they had overbooked and prioritized foreigners from outside the country. The only solution they had provided us was that they would give us a call Thursday, end of day, with an update on whether they could find another car for us. This was not a viable solution, as we were planning on picking up the car first thing Friday, and had already made reservations and plans. Zack, who was helping us on the phone, was unable to provide any other solution, and said Enterprise was a “say yes” company so they say yes to every single reservation, even if they are unsure if they can fill that reservation or not. Thursday comes around and I receive no calls from Zack or Enterprise. We tried to call them back at the number they provided but no one picked up. In the end, our plans were ruined and Enterprise is not taking any responsibility. Enterprise is an untrustworthy company that does not value Canadian citizens and prioritizes others above us. That is an absolute abhorrent practice. In addition to the non-solution we received, we had to spend our limited time here looking for other solutions ourselves, as it was pretty clear to us that Enterprise did not give a single care in putting us in a tight spot. We ended up missing all our reservations.

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