Enterprise Rent-A-Car

Reviews

• AG

  Avkash Grewal

  Aug 21, 2026
  5.0
  We had a slight hitch at pickup when our reserved Defender wasn't available and we were downgraded to a Durango. However, the way the team handled the situation turned our experience completely around. Upon inspecting the Durango, we noticed the tires were quite worn and pointed it out to the staff. Instead of making excuses, the team immediately took full ownership of the safety concern and completely comped our entire rental fee. It's was a bad situation but the people working were more than fair and made amends.
• ST

  Soheil Tazehdel

  Aug 20, 2026
  5.0
  I had an excellent experience with the Enterprise branch on Guy Street in Montreal. Tom was especially friendly, professional, and helpful throughout the entire rental process. Everything was handled smoothly and efficiently, and the car was clean and in great condition. I truly appreciated Tom’s outstanding customer service and would definitely rent from this location again. Highly recommended!
• DN

  David Northgraves

  Aug 13, 2026
  5.0
  Fantastic customer service, and really nice, quality, clean vehicle! We had to wait 10 extra minutes for our vehicle to be finished cleaning - no big deal at all - but without asking, the employees offered us a discount and upgraded features for the minor hassle and delay. It was greatly appreciated! They were very efficient and friendly through the whole checkout and return processes. And it's a super convenient location to pick up and drop off the rental!
• TM

  Tymothy Mendez

  Aug 12, 2026
  5.0
  I had a really great experience here. Tom and Mr. Yanis were both amazing from the moment I arrived. They were friendly, patient, and genuinely made me feel like they cared about making sure everything went smoothly. It’s not often you get this kind of personal and welcoming service when renting a car. They made the whole experience easy and stress-free, and I really appreciate how they treated me. Thank you Tom and Mr. Yanis for the great service! I’ll definitely be coming back and recommending you guys to friends and family.
• KS

  Kirsten Schmidt

  Jul 31, 2026
  4.0
  I recently rented a vehicle from Enterprise and, overall, my experience was very positive. The entire rental process went smoothly from pickup to drop-off. The wait time at pickup was a little longer than expected, but there was a very long lineup, so it was understandable and not a major issue. The staff were generally helpful, and the vehicle met my expectations. My only complaint involves an issue that occurred after I returned the vehicle. When I dropped off the rental, I accidentally left my garage door remote on the visor inside the car. I realized my mistake while I was in an Uber on my way to pick up my own vehicle from the body shop. Because I couldn't immediately return to the rental location, I began calling the branch to let them know about the remote so it could be retrieved before the vehicle was rented to another customer. Over the course of approximately one hour, I called the branch 12 times and never received an answer. I returned to the location less than an hour after dropping off the vehicle and asked if the remote had been found. I was told nothing had been found and was directed to the wash station to ask the staff there. Unfortunately, no one seemed to know what I was referring to, and they also said they had not seen the remote. When I spoke with another representative, I explained that the remote had been left on the visor. His response was, “How are we supposed to see that?” I asked whether vehicles are checked and cleaned before being handed off to the next customer. He then said he would try to contact the customer who had already rented the vehicle to see if they could return the remote. At that point, I expressed my frustration because I had been trying to reach the branch for the previous hour without success. The representative explained that they were too busy with customers in the office to answer the phone. While I understand that branches can get busy, I don't believe that is an acceptable reason for calls to go unanswered, especially when customers may be calling about urgent matters involving recently returned vehicles. I take full responsibility for leaving my remote behind. It was my mistake, and I do not expect Enterprise to be responsible for my personal belongings. However, I believe this situation could have been avoided if someone had answered one of my 12 calls shortly after I realized what had happened. A quick response could have allowed the remote to be retrieved before the vehicle was rented to the next customer. As a result, I now have to replace my garage remote at my own expense. While I am disappointed by how this situation was handled, I still want to acknowledge that the rental itself went very smoothly. My feedback is intended to highlight what appears to be a significant communication issue at this location, particularly regarding unanswered phone calls and lost-item situations.

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