Alamo Rent A Car

Reviews

• KS

  krunal savaliya

  Aug 11, 2026
  5.0
  They did not have a car that I reserved but the local staff went above and beyond to accommodate my situation and helped me through out. I really appreciate the excellent customer service that Luna provided and would definitely recommend this Enterprise/Almo/ National location.
• SS

  Spencer

  Aug 11, 2026
  1.0
  This review concerns the Enterprise operation at the shared Enterprise/Alamo/National counter at MET, Montreal Metropolitan Airport (YHU). The rental ended 36 days ago. Enterprise says the lower rate on my signed agreement was a mistake and that I should have been charged for the more expensive vehicle class. Nobody told me that before I accepted the vehicle, and I never agreed to the higher rate. We needed seats for six, but this location had no suitable vehicle. A phone agent arranged two cars and a minivan at another branch. When a Dodge Durango became available, I used my full-week reservation for it to avoid switching vehicles mid-trip. The employee had trouble updating the reservation, saying she had never seen this happen before and the system would not let her change it. Enterprise later said an old corporate account associated with my information prevented them from changing the price. I left that company six years ago, never added it to this rental, and do not know the special code Enterprise said was required. That internal problem was not mine and does not show that I agreed to another price. The agreement she gave me identifies the Durango and says: Reserved: Intermediate Driven: Premium Multisegment AWD Billed: Intermediate The rate was $49 per day and $294 per week, with estimated rental charges of $644.06. I specifically asked whether the agreement was for the Durango and was told yes. Nobody said the rate was incorrect or would later change. I remember thinking, wow, this is a great deal. Then I signed it. Enterprise later charged me $1,402.28. The final invoice is for the same Durango, but bills the Premium class at $120 per day and $720 per week. I never saw or signed anything agreeing to that rate. Had I been told the Durango would cost about $1,400, I would have switched to the minivan. Enterprise claims the employee disclosed the increase and that I was in a rush. That is not what happened. After giving me the keys, she went outside for about 10 minutes to deal with another customer, leaving me without the child seat I had rented. I was not rushing her, and my father, who was beside me, heard no price increase either. She also failed to extend my father’s two-day rental or cancel the minivan as promised. He had to return to fix his rental, and I cancelled the minivan myself. Then came the runaround. I called Enterprise customer service about five times and was repeatedly promised a callback, sometimes “guaranteed.” Nobody called. On the fifth attempt, I finally received a direct number for the location. The assistant manager offered to refund only half the difference. Why should the customer have to absorb half of a $758.22 error that came from Enterprise’s side? We asked the branch manager to review it. We called when told the manager would be available, but he was not there, and another promised callback never happened. We were later told an emergency at another branch had kept him away. We eventually reached him after yet another promised date. The manager emphasized that the employee was one of his best and did not think she would make this mistake. He said he would speak with her and call us back on August 10. That call never came. I understand Enterprise’s position that the $49 rate was entered incorrectly. It does not explain why I was asked to sign an agreement identifying the Durango at that rate, after confirming it was for the Durango, without being told the price would more than double. Enterprise has not produced anything showing that I accepted the higher rate. Enterprise used to be my go-to rental company, which makes this especially disappointing. The $758.22 difference is bad enough, but spending more than a month chasing callbacks that never came has made it much worse. I would not rent from this location again, and after this experience, I cannot see myself using Enterprise again.
• YS

  Yu Sinc

  Aug 5, 2026
  5.0
  First time renting with Alamo, and I had a great experience! I arrived about an hour early, and the friendly staff offered me a new car at an even cheaper price, which was a really nice surprise. The car worked perfectly for my 4-day trip around Quebec. The staff when I returned the car were also very nice and helpful. Overall, great fast service and a smooth experience. Highly recommended!
• AS

  Attasha Sunga

  Jul 31, 2026
  5.0
  The guy working nightshift (he is from Morroco, apologies i forgot the name) was very helpful and friendly, it elevated our experience here in Quebec. We rented cars from enterprise and it was an awesome experience. Thanks so much!
• LR

  Lagins Rajaratnam

  Jul 26, 2026
  5.0
  Rented a car from Alamo during a busy season. The experience was fantastic. They are professional, courteous and competitive. Thank you Alamo team for delivering an incredible experience!