Enterprise Rent-A-Car

Reviews

• SM

  Stephanie Morgan

  3 days ago
  1.0
  We booked a car online and when we showed up to pick up the car there were no cars available. We were told that it was a 'glitch' in their system that allowed bookings when there were no vehicles avaable. We then called enterprise main office who booked us a car at another location and assured us there was a vehicle there. We drove to the other location and there was no vehicle. They then booked us another vehicle now for the afternoon at yet another location. Learning our lesson we called the location first only to be told there were no vehicles there either. Enterprise then told us that a manager was working on getting a vehicle and would call us back. Despite a few more phone calls with rude employees no one called us back. We needed to be home by that night and ended up paying 4x the price to get us there. Do not use this company.
• TA

  T Azouz

  Aug 6, 2026
  1.0
  This was one of the worst car rental experiences I have ever had. I reserved a vehicle in advance through Enterprise and received confirmation that the booking had been completed. When I arrived, I was informed that the vehicle I had reserved was not available after all. Instead of honouring the reservation, I was told to go to another Enterprise location to try to find a different vehicle. By that point, I had already wasted a significant amount of time. To make matters even worse, I was told that my UAE driver's licence would not be accepted, even though Enterprise's own rental agreement indicates that foreign licences are accepted under the applicable conditions. Receiving conflicting information from employees and the company website was incredibly frustrating. In the end, the entire experience was disorganized and stressful. The purpose of making a reservation is to know that a vehicle will be waiting for you when you arrive. Unfortunately, that was not the case. Enterprise needs to improve its communication between locations, honour confirmed reservations, and ensure that employees understand and apply the company's own policies consistently. I would not recommend this location based on my experience.
• JG

  Jordan Gentile

  Aug 2, 2026
  2.0
  The service at rental was good. Car was a bit dirty but overall okay. It was the after sale service that was horrible. I thought I left something in the car so I tried to contact them but every time I’d call their line wasn’t working. I contacted customer service to get in contact and they said they advised the location to contact me. After 5 days and multiple follow ups no one ever reached out. It’s not about the item, it’s about their lack of care once you’re gone. Good service when you’re paying them but outside of that it’s not acceptable. I won’t be using this location again
• KK

  KIALA

  Jul 30, 2026
  5.0
  Mon expérience avec Enterprise a été excellente du début à la fin. Le service était professionnel, courtois et efficace. Je tiens particulièrement à souligner le travail de Patrice, le préposé à la clientèle, qui s'est montré très accueillant, disponible et soucieux d'offrir un service de grande qualité. Je souhaite également remercier Georges, le chauffeur, pour sa ponctualité, sa gentillesse et son professionnalisme. Patrice et Georges sont de véritables atouts pour Enterprise. Leur engagement envers la satisfaction de la clientèle reflète très positivement les valeurs de l'entreprise. Merci pour cette excellente expérience !
• HM

  HERBY JEAN MARIE

  Jul 22, 2026
  5.0
  Je tiens à remercier toute l’équipe d’Enterprise pour l’excellent service reçu. Le Ford Escape que j’ai loué était impeccable : très propre, confortable, bien entretenu et agréable à conduire. La prise en charge ainsi que le retour du véhicule se sont déroulés rapidement et de façon professionnelle. Je recommande sans hésiter Enterprise à toute personne qui recherche un service courtois, efficace et un véhicule fiable. Merci pour cette excellente expérience, je n’hésiterai pas à louer de nouveau chez vous.