AutoZone Auto Parts

Reviews

• MM

  Michelle Mendez

  Apr 19, 2026
  5.0
  I had a really great experience at AutoZone thanks to one of the employee James C, who went above and beyond to help me out. From the moment I walked in, they were friendly, patient, and knowledgeable. I wasn’t exactly sure what I needed, but they took the time to listen, ask the right questions, and guide me to the correct parts without making me feel rushed or confused. What stood out the most was their willingness to explain things in a way that was easy to understand. They didn’t just point me in a direction—they made sure I felt confident about my purchase and even offered helpful tips for installation. It’s not every day you come across someone who genuinely cares about helping customers, and it made a big difference. Excellent customer service like this is the reason I’ll keep coming back. Highly recommend this location!
• DS

  d s

  Apr 12, 2026
  5.0
  First time using Pomona store. My first impression of Pomona store stood out as one of the best just from my phone call experience. Elijah answered my call in most kindest manner and looked up the parts I needed for my car. He also invited me to come look for him at the store since he will have my parts ready at the front. When I went to the store Elijah stood out as the kindest of all other associates with his big smile and he didn't even know I was the one talked to him on the phone. My first impression of Elijah on the phone several thousands of times increased from receiving help in person. Next day, today, I went back to get parts for other vehicle. Once again Elijah with big smile and walked me to the back of the store to get me the right kind of transmission oil and continue to help me get written estimates of other parts I needed in the future. So nice experience having met Elijah. Tgis will be my forever auto parts store thanks to Elijah
• YC

  yordin cruz

  Mar 28, 2026
  5.0
  Good
• SS

  Sean Shedlock

  Feb 20, 2026
  5.0
  I couldn't read my dip stick confidently so I ask the counter guy to give it a second look. He was more than willing to help. That's GREAT customer service. Thank you, peace of mind
• DC

  Donovan Chavez

  Feb 10, 2026
  5.0
  Great

Frequently Asked Questions About AutoZone Auto Parts