Enterprise Rent-A-Car

Reviews

• SS

  Sunni Sage

  2 days ago
  5.0
  Top notch professional service. Wonderful location positive , professional and efficient.
• EA

  Emeke Adikhai

  Apr 15, 2026
  1.0
  Of course reviews are mainly left if you’ve had a super positive experience or negative. Unfortunately this is happening because I’ve had a negative experience. Normally I never had any issues with Enterprise and have been using them for rentals for years (mainly the Gardena location). Since moving, I’ve had to change my main Enterprise location due to proximity. The first two experiences I had were not out of this world (didn’t expect it to be) and had some slightly questionable interactions (ie: me telling the staff member that i could not tell how much gas was in the car on my way back because the number kept drastically changing for the mileage so I wasn’t sure of how much was really there and he did not show any concern about the vehicle’s function). My third experience with location is my reason for my review. I went to this Enterprise in October 2025, did the usual transaction, packed everyone up and went on our way. After 4-5 hours without stopping, we made it to our destination and my front passenger could not get out of the car. The door appeared to be stuck? I walked around and was able to open the door from the outside only. Did we think it was annoying? Yes. Did we want to make a big deal out of it at the time? No. Unfortunately for me, I decided to just deal with the messed up door for the weekend since we were not going to use it again until we departed and tell Enterprise about it once I returned the car. Fast forward to returning the car. The staff member did her walk around the car with me and then started to walk back inside. I stopped her (once again unfortunate for me) and told her that the passenger door was having issues. She asked me if it was noticed in the inspection and I told her no because who goes into all of the doors and tests if the door will open? She told me to hold and she got her supervisor/manager. He was the person who inspected the car with me. He pointed out a “crease” on the door that honestly to this day i still could not really see and I believe that he also barely could see that we both missed in the initial inspection due to the angles and lighting. Especially since the staff member who was just helping me did not see it and was ready to walk away until I said something! I got questioned about whether I hit another car or object which did not happen at any point. I truly believe this door had not been working for awhile and I was just finally the person to point it out to them. Based on this “crease”, the door would most likely still be functioning and there would have definitely been more visible damage on the outside. I knew there was no fighting with them and let a claim be filed for the front passenger door. I contacted my insurance to let them know what happened to cover my bases and did the waiting game, fully regretting that I decided to speak up about something that should have been caught by Enterprise instead of me. I’m now wondering how they do their evaluations before it gets to their customers. FAST FORWARD AGAIN to March 2026 and I get the bill from Enterprise and there are a bunch of things on the itemized list that I didn’t believe would need to be involved in fixing the front passenger door (what does the front lamp have to do with the door?!?). I also noticed more closely that they had pictures in the bill of damage on the car that was never pointed out to me! So they fixed even more damage that THEY did not notice on the vehicle and I got the short end of the stick in the end. I wish I could be mad at whoever caused the damage in the first place, but I’ll need to direct my anger towards Enterprise and their apparent negligence and also claiming more than they needed to. At the end of day I believe even if I pointed it out the moment I noticed it, I would have been blamed and been in this same situation. This experience has for sure solidified my decision to no longer go to this location, but now to also probably not use Enterprise again.
• LW

  Lisa Wilson

  Apr 4, 2026
  5.0
  Excellent customer service by Johanna! Very busy location and she provided everyone with a smile and respect. Would definitely choose this location again!
• DW

  Darlene Wise

  Mar 28, 2026
  2.0
  Went to pick up a car though insurance after I got rear ended by one of their clients. Had to wait a while to get the car because they only had 1 person in the front office to help customers. I rented for 2 wks but found I needed to rent for a few more days so I called them 3 times. The first 2 times no one answered the phone. The 3rd time I was on hold for over 20 minutes and still no one answered the phone. I will have to physically go over to the office and hopefully will be able to get some kind of service. UPDATE: I gave it another shot this morning. After waiting on hold for over 10 minutes someone finally answered the phone. She told me if I have a quick question she would answer it but if it is something that will take some time, that she would have to call me back! All I wanted to do is advise her that I would need the car for a few more days but she said that it would take time to make that happen and she would have to call me back because the lobby was full and she had to clear the lobby first. She said she would call me back in an hour. Yeah right. That lobby is always full so I'm out of luck for a call back.
• IV

  Isabel Villalta

  Mar 21, 2026
  5.0
  Got my car rental from Elizabeth early March. She was fantastic with her wonderful customer service. Super quick, easy, and convenient for my needs. I would definitely go back to this location to rent a vehicle.