Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Pico Rivera #3713 in Pico Rivera, CA is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Pico Rivera, CA or call us at (562) 949-0185.
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were criticized for rudeness and lack of assistance.
Staff Knowledge
Several customers highlighted the knowledge and expertise of certain staff members, particularly in helping them find the right parts.
Service Speed
There are complaints about slow service and long wait times, contrasting with positive experiences of quick service.
Product Availability
Customers generally found that the store had the parts they needed, although some noted issues with incorrect parts being provided.
MC
Martha Carrillo
Jan 2, 2026
5.0
Jerry went above and beyond to help and get the materials I needed. Customer service was amazing 👏🏼.
YR
Yesenia Ramirez
Dec 14, 2025
5.0
Autozone needs more employees like JERRY!! went in for a car battery right before work and JERRY had me up and out within 20 minutes. GREAT CUSTOMER SERVICE !!
N1
Natalie trubie 13
Nov 16, 2025
1.0
Just had the pleasure of dealing with JERRY the parts manager and his attitude from the moment I went up to the counter he was rude argumentative and had a tone not fit for customer service but called himself the manager.
Went to return a tire spray that didn't work had my receipt but that wasn't good enough for Jerry. Waiting to hear from store manager Lexi to resolve this unnecessary and unwarranted refusal. P.s don't judge a book by its cover Jerry just cuz I was in sweats and looked homely you thought u could talk to me a certain way and judge me. I'm sure you don't want people looking at you and judging your looks Jerry.
MJ
Miguel Jimenez
Feb 7, 2019
1.0
Called for a part person go answers the phone was nice ..then a women answers the phone and she was so disrespectful don't know why ..maybe she didn't want to work that day .May be changing stores. 1 star because of that person .didn't even get a price