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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.3
(224 reviews)

Business Details

1385 Petaluma Blvd N, Petaluma, CA
94952, United States
(707) 778-7100
https://www.enterprise.com/en/car-rental/locations/us/ca/petaluma-2351.html

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Petaluma, CA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Petaluma location today.

Location

Enterprise Rent-A-Car
1385 Petaluma Blvd N, Petaluma, CA
94952, United States

Hours

Reviews

4.3
224 reviews
5 stars
168
4 stars
17
3 stars
7
2 stars
9
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, professional, and helpful, with specific mentions of employees like Justin and Nathaniel.

Efficiency

Several reviews highlighted the quick and smooth rental process, with many customers appreciating the ease of online reservations and prompt service.

Vehicle Condition

Customers consistently noted that the cars were clean and well-maintained, contributing to a positive rental experience.

Staffing Issues

Some reviews pointed out that there were times when the staff seemed overwhelmed, leading to longer wait times for service.

Mixed Experiences

While many had positive experiences, a few customers reported issues with reservations and customer service, indicating inconsistency in service quality.
  • AR
    Alexandra Rimlinger
    Feb 21, 2026
    5.0
    Justin at the Petaluma Enterprise was fantastic. My car was ready to go before they even opened, the process was smooth, and he was personable and professional the entire time. He even called before closing to remind me about overnight drop-off and explain exactly where to leave the keys. Top-tier service from start to finish.
  • EM
    Elke Matzen
    Jan 28, 2026
    5.0
    I highly recommend Enterprise in Petaluma, CA!!! Nicest and professional personnel!
  • JJ
    JennyBee
    Jan 19, 2026
    2.0
    2 stars because it’s clear the staff is doing their best, but y'all need to get them more help. I was on hold for close to an hour this morning trying to confirm my pickup before I gave up and asked the concierge at my hotel to try. Got a message in return saying they “weren’t sure” if they could. Tried to call again, couldn’t get through. Finally took an uber. Now I’m waiting in line behind people who are still negotiating for what kind of car they’re getting and how they’ll pay, so I’m not sure what the benefit of checking in online was. Dude behind the counter just had to leave to get a minivan touched up. I was supposed to take my friend to the airport but with no end in sight for the check in, she’s giving up and paying for a second uber of the day. This guy is hustling, but seriously. Get them some freaking help.
  • EV
    Efrain Vazquez
    Jan 2, 2026
    5.0
    Everything Works just FiNe
  • LR
    Lisa Ross
    Dec 31, 2025
    5.0
    I had a very good experience dealing with this location specifically Justin. He helped me out in a very professional manner and kept me in the loop through the entire process. I will definitely use them again as they give good service and are professional and helpful.

Brand Certified Facts from Enterprise Rent-A-Car

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Certified March 01, 2026Yext Knowledge Graph
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