Customer Service
The staff at the Paso Robles location consistently received praise for their friendliness, professionalism, and willingness to go above and beyond for customers.
Efficiency
Many customers noted the quick and efficient service during both pickup and return processes, making the rental experience smooth.
Reservation Issues
Several reviews highlighted problems with honoring reservations, with customers expressing frustration over not having vehicles available despite confirmed bookings.
Cleanliness and Vehicle Quality
Customers appreciated the cleanliness and maintenance of the rental vehicles, often describing them as well-maintained and reliable.
Pricing Concerns
Some customers expressed dissatisfaction with additional fees and pricing discrepancies, particularly when dealing with insurance-related rentals.