Enterprise Rent-A-Car

Reviews

• AT

  Antonio Taylor

  Apr 15, 2026
  5.0
  Thank you, Crystal and team for your efforts in providing me with great customer service and ample car options. I will be sure to let other renters know about my great experience!
• CD

  Christine Distl

  Mar 31, 2026
  4.0
  Update: Enterprise reached out to me and we resolved the issue successfully! Changing from 1-4 stars based on excellent follow up. Irented a vehicle from the Oxnard, CA location on March 21. The vehicle provided, a Chevy Traverse, was only half full of fuel at pickup. I incurred $63.00 to fill the tank prior to departing for Las Vegas on March 23. I picked up the vehicle early due to the location being closed on Sundays and my need to leave early Monday morning. Approximately 150 miles into my trip, the check engine and traction control lights activated. I exchanged the vehicle in Victorville, CA and was given a Nissan Rogue, which was nearly empty and required $70.49 to refuel. Roughly 100 miles later, the replacement vehicle displayed a malfunction warning, reduced power alert, and a “CVT Hot” message. This created a stressful and unsafe driving situation, forcing me to remain in the truck lane while I made my way to the Las Vegas Airport location. There, I was finally provided with a Chevy Equinox with a full tank, which performed reliably for the remainder of my trip. Upon returning the vehicle on March 27, I clearly stated that I should not be charged for fuel (the tank was at approximately 3/4 full) due to the repeated issues and additional fuel expenses incurred. I was assured that no refueling charge would be applied. However, upon reviewing my receipt, I was charged $26.34 for refueling. In addition, the discount provided does not adequately reflect the inconvenience, additional costs, and disruption caused by multiple vehicle failures. I paid significantly more out of pocket for fuel for vehicles that were not properly prepared at pickup than the compensation I received. While I appreciate the professionalism and support provided by the Las Vegas Airport team, the overall experience fell well short of expectations—especially as a long-standing National/Enterprise Executive Member. I was informed by Oxnard team member that I may receive two free rental days in the future, but details remain unclear, and this does not sufficiently address the situation.
• SN

  Shai Nafte

  Mar 20, 2026
  5.0
  Needed a rental as my car was in service. Found a Friendly staff. Upgraded the car level. At the end of the rental they picked up the car from the dealership.
• CP

  Chris Peck

  Mar 17, 2026
  5.0
  By far the easiest and quickest car rental I have ever had to do. My car was in the body shop and needed a rental for a few weeks, not only were they very quick but they picked me up at the body shop and took me to their location to pick up my rental car. When I picked my car up from the body shop I was able to drop the rental off at the body shop and they picked it up from there. Great service and friendly staff, I travel out of town a frequently and don’t enjoy putting miles on my personal car so I will most definitely be renting from here in the future.
• SS

  Sarah

  Mar 16, 2026
  5.0
  Booked online super easy check-in paid with my debit card