Penske Truck Rental

Reviews

• NM

  Nani Martinez

  Jan 5, 2024
  5.0
  Easy was able to download the app and had a smooth process
• BO

  Ben O

  Oct 11, 2021
  1.0
  Vehicle pickup was painful (30-40 minutes) and on pickup the odometer was under reported on the paperwork. If I didn't catch it I would've been out $30. They also forgot the rental equipment I paid for (~$25). On vehicle drop off (another 45-60 minutes) they could not process my deposit refund of $230 because of issues in the system with their previous mistakes. They asked that I come back or call them next week to request the refund. They would have kept the money unless I stood my ground. Absolutely ridiculous and painful experience. The only upside was that the vehicle was almost brand new, nice to drive. (All occurred on 10/1/21) EDIT: I appreciate the owner responding, but I will not be spending any more time on this. I got the same answer from their automatic survey and was expecting a call back to discuss this incident on 10/8, which I did not receive. I consider the matter done and only wished to post my experience for other customers.