Enterprise Rent-A-Car

4.2
293 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

1251 W Katella Ave, Orange, CA
92867, United States
(714) 921-0490
https://www.enterprise.com/en/car-rental/locations/us/ca/orange-villa-park-3280.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Orange, CA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Villa Park location today.

Location

Enterprise Rent-A-Car
1251 W Katella Ave, Orange, CA
92867, United States

Hours

Reviews

4.2
293 reviews
5 stars
197
4 stars
33
3 stars
11
2 stars
17
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, professional, and helpful, with specific mentions of individuals like Leo, Sam, and Amir for their exceptional service.

Efficiency

Several reviews highlighted issues with long wait times for both pick-up and drop-off, indicating a need for better staffing and management during busy periods.

Vehicle Availability

Numerous customers expressed frustration over the lack of available vehicles despite having reservations, leading to dissatisfaction with the rental process.

Communication Issues

There were complaints about poor communication regarding reservations and charges, with some customers feeling misled or not properly informed.

Mixed Experiences

While many customers had positive experiences, others reported significant frustrations, suggesting inconsistency in service quality across different visits.
  • AP
    Anthony Phelps
    Jan 6, 2026
    5.0
    Anthony, Leo and Fausto are amazing!
  • JG
    Jatinder Gill
    Jan 2, 2026
    5.0
    Nice Staff, they provide you latest Model cars and SUV, Reasonable Prices with unlimited Mileage and with low Price insurance. Easy Pickup and Drop Off method. šŸ‘šŸ‘šŸ‘šŸ‘
  • SK
    Sarah Kelman
    Dec 26, 2025
    5.0
    I love this location. I have a long-term rental from here due to my own vehicle having been recalled. The first gentleman who set up the rental was perhaps the most professional and helpful rental car agent I have ever had the pleasure of working with. When that vehicle needed to be switched out so it could have its registration renewed, Anthony was AMAZING! He found me the exact same make, model, and year of vehicle within a few hours of my first call to him. Even though the reservation is kinda odd because it's being paid for by my recalled car's manufacturer, he found the reservation information instantly without me having to dig for paperwork. Given the general bad vibes I have related to the recall, working with the dedicated staff at this location of Enterprise sooths my otherwise frayed nerves.
  • TE
    Tricia Enell
    Dec 20, 2025
    5.0
    Car was in for repair, Leo assisted us w professional, friendly service. Highly recommend this location.
  • DP
    Daisy Palmer
    Dec 5, 2025
    5.0
    5 stars for Leo, busting his behind here all alone. Doing the best he can with what he's got with great customer service. Thanks for everything, Leo!
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent from Enterprise Rent-A-Car in Orange, CA?

Enterprise offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.

Where is the Enterprise Rent-A-Car located in Orange, CA?

Our Orange, CA location is at 1251 W Katella Ave, Orange, CA 92867.