Tri-City Cycle & Sport is located in the heart of Waterloo, Ontario a few blocks from the University of Waterloo and Wilfrid Laurier University. We are approximately 4000 sq feet which include our apparel building located on the back side of our lot. Our first store was established in 1990 at 135 Lexington Court in Waterloo. Owner Randy Kuchma (a licensed technician since 1979) opened with only 2 employees and became an authorized Polaris® dealer in 1994. Then in 1995 he became an authorized Suzuki dealer and in 1996 became an authorized Yamaha dealer.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.