Enterprise Rent-A-Car

Reviews

• MT

  Mukesh Tiwary

  5 days ago
  5.0
  I had a great experience with Enterprise Car Rental, thanks to Jamal. He was very helpful, friendly, and professional throughout the process. He made everything smooth and easy, answered my questions patiently, and provided excellent customer service. I really appreciate his support and positive attitude. Thank you, Jamal, for making my car rental experience a great one! Highly recommended.
• AM

  Ashutosh Mishra

  Sep 26, 2026
  5.0
  Jamal and the team working here are exceptional. I have rented several times and they are customer oriented. upon bringing an issue to Jamal’s attention it was promptly resolved. He is very kind and fair. Enterprise is my exclusive car rental company globally for the no nonsense service they offer. Not rolling the dice on any other company.
• SM

  sarvesh mishra

  Sep 23, 2026
  2.0
  I have been a loyal Enterprise customer at the YTZ location for the past three years, but unfortunately, after my recent experiences, I no longer feel comfortable using this location. First of all, I strongly believe the customer service at this location needs significant improvement. The employee I dealt with was Navneet, and this is not based on just one interaction. I have now had two separate experiences with her, and unfortunately, both were very disappointing. During my first incident, I arrived at the location with three of my friends and all of our luggage because we were about to leave for a trip. We had a reservation and were expecting to pick up our car as planned. However, Navneet cancelled our reservation right in front of us and simply told us that there was no car available. What made the situation even more frustrating was that shortly afterward, when another customer arrived, she told him about the different cars available and asked him which one he wanted. After seeing how differently the situation was handled, we were extremely disappointed. My second experience was yesterday. It was a weekday and the location was not particularly busy. There were several good vehicles available, and based on my previous experiences at this location over the past three years, I have always been given good options when picking up a rental. However, this time, because Navneet was working, I was basically told that my options were either to take a van or take the other available car. There was no real effort to understand what I needed or provide a reasonable alternative. The car I was given was also extremely uncomfortable to drive and was not what I would expect from Enterprise, especially considering the number of better vehicles that appeared to be available at the location that day. The entire interaction felt very dismissive, as though I was simply being told to take whatever was offered or leave. I am not someone who judges an employee based on a single interaction, which is why I am mentioning that I have personally experienced this twice. In both situations, I felt that there was very little interest in helping me as a customer and that the overall attitude was dismissive. I have been renting cars from Enterprise at the YTZ location for approximately three years and have been a loyal customer. Unfortunately, these two experiences have completely changed my perception of the location. After being a regular customer for three years, it is disappointing to say that I no longer want to return to this location or use Enterprise because of these experiences. I hope management takes this feedback seriously and looks into the customer service experience at this location, particularly how customers are being treated and how vehicle options are being communicated to them.
• KG

  Karthik Bangalore Gopalakrishna

  Sep 8, 2026
  5.0
  Alister at Enterprise deserves more than 5 stars! From start to finish, he made the entire rental experience incredibly easy and stress-free. Not only was the pickup and drop-off process seamless, but he also went above and beyond by upgrading me to a better vehicle than the one I originally booked. Alister truly understands what excellent customer service looks like. He was professional, friendly, knowledgeable, and made every part of the booking process simple and hassle-free. It's rare to come across someone who genuinely cares about the customer experience the way he does. Enterprise is lucky to have him on the team. If possible, management should recognize him for his outstanding service. I highly recommend Enterprise because of employees like Alister. Thank you for making this such a positive experience!
• BL

  Brett Laman

  Sep 8, 2026
  1.0
  I reserved a vehicle this past labour day weekend, pre-paid. I also booked accomodations and other travel plans, that I also paid for in advance. Enterprise called me 3 hours before the time I was supposed to pick up the car, and told me they had no car to give me and that they were cancelling my rental and that I would be refunded. Since this was so last minute, I was unable to find another vehicle at any other agency as there were no other options available. When booking a car with a major rental company, I wouldn't even consider that this would be a possibility, and to tell me I'll just get a refund and sorry there's nothing we can do is appalling customer service. I lost money on everything else I booked for the weekend, and wasn't able to follow through with any of the travel plans. Enterprise, you have a lost a customer for life. One week later, still no refund, still no follow up from Enterprise on this issue.

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