Enterprise Rent-A-Car

Reviews

• KJ

  Kathleen Jackson

  2 days ago
  5.0
  Followed a recommendation from someone on my block. Good little setup in this plaza. Good pacing all around.
• ZN

  Zena N.Bamboat

  4 days ago
  1.0
  ZERO STARS IF GOOGLE ALLOWED IT. DO NOT RELY ON THIS ENTERPRISE LOCATION IF YOU ACTUALLY HAVE PLANS. My husband, had a confirmed Enterprise reservation at Toronto Billy Bishop Airport (YTZ) for 9:00 a.m. today. We booked the vehicle well in advance because we had important plans for the day. We arrived at approximately 9:50 a.m., around 50 minutes after our scheduled pickup time, and were essentially told that our reservation was gone. What made this experience especially frustrating was the attitude of the employee at the counter. There was no apology, no empathy, no real explanation, no attempt to locate another vehicle, no effort to contact another branch, and no meaningful attempt to help us find a solution. His attitude was basically, “it is what it is.” He repeatedly told us that this location is “appointment based.” We HAD an appointment. We had a CONFIRMED reservation. Are Enterprise reservations now operating like a Swiss train timetable, where if you are not standing at the counter at exactly 9:00 a.m., your booking simply disappears? What makes this even more concerning is that this is officially an Enterprise airport location. After this happened, I reviewed Enterprise’s published airport policies. Enterprise’s own guidance clearly recognizes that airport customers may arrive later than their scheduled pickup time, and its published airport terms in some markets state that where no flight number is provided, reservations may be held for up to two hours after the scheduled pickup time, subject to branch hours. Yet at Billy Bishop, arriving approximately 50 minutes late apparently meant our confirmed reservation could simply be disregarded with no meaningful assistance whatsoever. If this particular location has a strict policy that customers must arrive exactly at their reservation time or risk immediately losing their vehicle, that needs to be clearly and prominently disclosed when the reservation is made. Customers should not discover this only after travelling to the airport and relying on a booking they made well in advance. And even if Enterprise believed the reservation was no longer guaranteed, the customer service was unacceptable. A reasonable response would have been: “I’m sorry this happened. Let me see what options we have.” Check another vehicle. Call another Enterprise location. Suggest an alternative. Explain what happened. Make some effort to help. Instead, we were met with complete indifference. This completely disrupted our plans for the day and left us scrambling for transportation despite having taken the responsible step of booking a vehicle in advance. A reservation should provide customers with some level of confidence that their booking will be honoured, or at the very least that the company will make a genuine effort to assist them if there is an issue. I would strongly advise anyone with important plans, a wedding, family event, trip, appointment, business commitment, or time-sensitive itinerary NOT to rely on this Enterprise location. Use another Enterprise branch or another rental company entirely. The worst part wasn’t simply losing the car. It was the complete lack of accountability, communication, empathy, apology, and willingness to help. For an airport rental location, this level of service is completely unacceptable. Not worth one star. Never again at Enterprise Billy Bishop Airport.
• ST

  Stephanie T

  Aug 10, 2026
  4.0
  Great customer service, the car was in amazing condition, and pickup/drop-off was quick and easy! My only minor complaint is that this location does a horrible job of answering phone calls; I tried all day and couldn’t reach anyone. Also, maybe clean up a bit because there are spiders and cobwebs all over the office.
• TT

  tamysha theresias

  Jul 28, 2026
  1.0
  I had a very frustrating experience trying to contact this location. I called the Enterprise Rent-A-Car at Billy Bishop Airport multiple times during business hours, but no one ever answered the phone. It made it very difficult to get the information and assistance I needed. Better customer service and responsiveness would greatly improve the customer experience.
• AA

  Adeel Ahmad

  Jul 24, 2026
  1.0
  I made a reservation in May for a weekend in July. This branch called me the day before to cancel without explanation and then didn’t pick up the phone the rest of the day. This was a very frustrating experience after making a reservation two months in advance and the complete lack of response made this extra disappointing.

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