Enterprise Rent-A-Car

Reviews

• ES

  Enis Serbest

  5 days ago
  5.0
  It was easy and quick they are all friendly here thank you guys !!
• ON

  oh nati

  Sep 28, 2026
  5.0
  Convenient locations, reasonable rates and staff is always friendly and courteous.
• SP

  Saeed P

  Sep 4, 2026
  1.0
  As a visible minority first time customer at Enterprise, at 11 am on Wednesday, September 2nd 2026. My information and references were taken down, deposit and full payment was withdrawn from my bank account handing debit card to the employee at check in. Right before getting car keys, I wanted to talk to the manager's store about a concern that I had. Store's manager ignored me for a good while when he was passing by back and forth (earlier, I already had an unpleasant and unprofessional interaction with the same person not knowing the employee was already the store manager). When finally he came over to speak with me; I raised my concern about earlier interaction I had with him that he didn't provide a proper information at check in which in this busy day I have already lost 1 hour going home back and forth with my 80 years old father who hardly can walk to get around. This manager was very rude and disrespectful constantly cutting me off not letting me to speak. He repeatedly was raising his voice over me and pointing to my face from above while I was sitting on the chair. Rather, he pulls me over to another room or a more quiet place to speak with me professionally; instead, he confronted me next to other customers who were waiting in line to check in and other colleagues who were at the counters next to us witnessing this manager's ugly and unprofessional behaviour. As a manger neither he had any manners nor skills understanding the customer's situation. This felt very humiliating. Instead of deescalating the situation he decided to furthermore escalate the problem by ignoring his mistake and the fact he did something wrong. I was talking to him calmly and asked him I want to talk to his superior because of his aggressive behavior. Then, he became very angry refusing to provide the information and immediately told me:" I am not giving you a car today" and walked away leaving me frustrated and harassed in front of other people. He was not even listening or communicating! Earlier, he didn’t even know whether it was Wednesday or Friday! The fact he was walking on high speed in that little office back and forth and not being able to make a logical decision made it look like he was influenced by a substance that he lost it so quickly at work! The store manager ignored me for 2 hours while I and my elderly father were sitting at the store and waiting there not knowing what to do. Finally after wasting my time for 2 hours and half; he approached to me to refund withdrawn payment and deposit that already was taken by my debit card. During this time I attempted 4 times call to regional managers and their supervisors about this horrible experience: why I was unfairly being treated? just because I simply asked to talk to manager's superior? I had the right to question based on what ground exactly the store manger decided to refuse a confirmed paid reservation right before handing the keys? Was there potentially breach of contract? perhaps racism? maybe discrimination? In the meantime while I was waiting at the store watching how this manager interacting with others; it felt like he had favoritism towards certain customers! 3-4 hours of my day was wasted. For the rest of my day became miserable. My father was already frustrated going and paying uber to uber finding other car rentals. Yet more than 48 hours has passed and no-one still has contacted back from enterprise. There is a serious lack of communication, professionalism and respect to customers at this location or potential other issues specifically with certain customers.
• LL

  Lucky

  Sep 1, 2026
  1.0
  I rented from them in July 2023. The staff were fine, the experience was okay. Nothing exceptional or awful, especially considering the line inside while 1 guy handled the rentals and 4 employees just stood there having a chat with each other. The real downside is I had to pay without a credit card for my deposit, because I had forgotten mine, so they had to issue me a cheque. I was in the process of recovering from a car accident, and forgot about the cheque for a few months, and the bank wouldn't cash it, so I needed a reissue. I've called this location, I've called Enterprise, and have literally been chasing these people for 300 dollars for 3 years. I keep being told it will be escalated to senior management, they will talk to the location, etc etc. and no one EVER calls me back. Anytime I talk to a customer service rep, they say they cannot connect me to a supervisor or anyone from the department that issues these cheques, and then they say they will call me back, and never do. Any time I talk to this location they just say they can't do anything and I have to talk to customer service. I have literally called Enterprise 40 times over the last 3 years to collect 289 dollars, and it has been absolutely ridiculous getting this runaround. Singlehandedly the worst rental experience I have ever heard of, let alone experienced, and I will never rent from this trash company ever again. The lack of professionalism and customer service has been appalling and the worst I've ever experienced from any company. Rent from them at your own peril. I still don't have my deposit back, 3 years and 1 month later.
• AK

  Aislinn Kaufman

  Aug 25, 2026
  5.0
  This Enterprise location on the Danforth is hands-down one of the best rental experiences I’ve ever had. The entire team here is wonderfully kind, professional, and genuinely cares about their customers. When I returned my vehicle, Emma was incredibly helpful and welcoming. She made sure all of my information was completely accurate and printed out a physical receipt for me on the spot, which gave me total peace of mind. Her friendly attitude instantly set a positive tone. After I dropped off the car, I realized I had stupidly left my garage door opener inside the vehicle. I went back to check their Lost and Found, and Raymond stepped up to save the day. He located the exact car, tracked down who was currently driving it, and personally called them so we could get my opener back. He spent a solid 10 minutes out of his day dedicated to resolving my mistake. Raymond’s kindness reduced my stress immensely because I knew he had my back. If you need a hassle-free rental on the Danforth with a staff that treats you like family, this is the place to go. Huge thanks to Emma and Raymond!

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