Assured Automotive

Reviews

• AA

  Anthony

  Aug 24, 2026
  5.0
  Just wow, Jennifer was amazing!!!!
• JJ

  Jason

  Jul 31, 2026
  1.0
  This shop is filled with liars and thieves. I took my car there on a recommendation. In hindsight the person who recommended me to the shop confirmed they stole from the dealership they worked for. I brought my car in on an insurance claim, to fix the backend and a rear tire and rim. I had asked for the old tire and rim to use as a full spare my request was also in writing on the work order authorization. They stripped the tire off the rim and stole the TPS sensor, giving me back the rim only. They had to replace the rear lens and returned the car to me without a break light bulb in the new lens. I went back to have them put the bulb in and this is when they stole items from my car. I drive a Venza. They lied and side they had to remove all the stuff in my “trunk” due to needing to remove all the side panels to access the bulb. A quick google search should you a number of videos replacing the rear break light bulb in 15 minutes via the removable compartment to replace the bulb. When they removed my items they stole my flat tire repaired kit and the ownership for the vehicle. The staff truly thinks their customers are stupid. They took an hour and a half to replace the break light bulb. Their craftsmanship is awful. Over spray on all the back windows. They replaced the tire with an inferior tire to what was on the car. Had to have my insurance company buy the proper tire. Do not let them touch your car. See images attached.
• GM

  Glen McDougall

  Jun 25, 2026
  5.0
  Great job done quickly for a competitive price. Thanks !
• BO

  Brittany Oh

  Jun 15, 2026
  1.0
  Update 08/17/26: I am extremely disappointed and disgusted with this shop. After my last review, I returned to the shop following promises from the manager, Damon, and someone named Deshaun that they would correct the issues I had outlined for them in detail. That was in June. At the beginning of July, I was told my vehicle was ready for pickup. When I arrived, I discovered that the dent had never been repaired, and there were still scratches throughout the vehicle. I was extremely confused about what work had actually been completed. I left my vehicle there because, once again, the manager assured me they would take care of it. A couple of weeks later, I believe the shop foreman contacted me to say they had submitted an estimate to my insurance company for the repairs. I immediately questioned this: Why should my insurance pay for damage that your shop caused? He worked in the shop but did not have answers to my questions. About a week later, I contacted my insurance company and was told the claim had been declined and that I could pick up my vehicle. I asked about the outstanding damage, and they told me the shop had advised them that it had been taken care of. I called the shop and asked how exactly the damage had been repaired if the insurance claim had been denied. Their response? They put paint on it. The damage was a dent. You don’t repair a dent by simply putting paint over it. At that point, I contacted my insurance company again for guidance. Another week went by, and I was ultimately advised to pick up my vehicle as-is and deal with the dent separately. To make matters worse, I moved during this entire ordeal, so I now had to travel back to Toronto on a Monday morning just to retrieve my vehicle—after nearly a month at the shop—and it was not in the same condition it was in when I originally brought it there, aside from the damage that was already reported. This entire experience has been incredibly frustrating, especially after repeatedly being assured that the issues would be corrected. I will never deal with this shop again, and I absolutely would not recommend them. Jennifer, you’re still amazing. ❤️ Unfortunately, that alone isn’t enough to make up for the experience I’ve had with this shop. I’m only giving one star for the following reasons: - positive: the shop administrator Jennifer was great with communication and overall customer service - however, this is my second time coming to this shop for body work due to an MVA and I don’t know if there was a change in staff or what, but this experience was nothing like the first one back in 2023. The first time whoever worked on my vehicle returned my car in perfect condition. The work was done beautifully and you couldn’t even tell anything was worked on. I was provided a courtesy interior clean—basic wipe down of dust/streaks, wash and vacuum of matts. Very basic but extremely appreciated. -this time when I picked up my vehicle after work being done to it, the interior was extremely dusty, there were scratches all over my car, paint chips and smears from where the work was done—looked super sloppy in my opinion, there were hints of red paint splatters (my car is white), my passenger seatbelt was popped out and I had to return to the shop to get them to pop it back in—only to later find out that the belt now has mechanical issues and won’t lock in place anymore once fastened. -I’m extremely disappointed with my recent experience at this location and hope they make it right.
• DH

  Donna H

  Jun 5, 2026
  1.0
  I am writing this on behalf of my NON English speaking co-worker. Who was taken advantage of .... My car was involved in a HIT & RUN. My insurance company sent my car to these guys. POOR workman ship! My door was replaced and they left: A gap between the new door and the frame, left the inside door panel loose, left the door gasket loose and not adhered to the door, left a loose clip in my wheel well to adhere the trim to the well, and screws in my wheel well into the trim & the frame of my car! There was lots of noise, so I brought it back a few times. They just keep telling me nothing is wrong. BUT this is not how my car looked or sounded before the accident. NOW .... I have had to pay for a tow truck to OPEN MY DOOR! And I missed half a days work & pay! As they Claimed there was no issues with the car. My car would not open, the FOB would not work, the emergency key would not work. I called them before the tow truck; two guys from the shop came to my location and told me "it's the battery, it is dead so your car will not open" And then left me! The tow truck driver opened my door and my car started just FINE! My battery is JUST FINE! I went back to the shop. And was told ...... "sorry it was a loose screw!!!!!!!!" Sorry? ........ WHO IS PAYING ME FOR THE EXTRA COST????? My time lost at work, the money to pay for the tow truck???? Someone Called the shop on his behalf and was hung up on. Called back and was told that the "person was unavailable" EDIT - in response to below comments. We have called several times and have been told that "someone will call back" NEVER HAPPENED. We have been HUNG UP ON! If you are truly interested please call us back! or you can email me for the "PERSONAL FILE NUMBER" As I would never post something like that!!!!

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