Enterprise Rent-A-Car

Reviews

• FT

  FACE İT

  1 day ago
  5.0
  Rented a car from this branch, it was a very good experience.
• AH

  Ahmed El Hajj Hassan

  1 day ago
  1.0
  I booked a rental car from the Enterprise location on Prince of Wales for August 17. When I made the reservation online the night before, the website showed several vehicle options available and allowed me to complete the booking. The next morning, I called the location to request pickup and was surprised that the staff did not even seem to be aware of my reservation. I was told that because it was a last-minute booking, they did not have the vehicle available. I explained that this was not the first time I had experienced this issue with this location and that I was frustrated with the reliability of their reservation system. I asked to speak with the manager and was left on hold for approximately 10 minutes before eventually hanging up and calling back. When I spoke with the manager, I explained that I had booked and expected the full rental service. What was especially frustrating was that no real solution was offered, including offering me a smaller vehicle, even though another staff member had indicated that smaller vehicles were available at the time. I told the manager that I found the service to be very unreliable. She then told me that she would have to end the call because she would not tolerate “verbal abuse.” I want to be very clear that I did not use any abusive, insulting, threatening, or inappropriate language. The strongest thing I said was that the service was “very unreliable.” She then hung up on me. I understand that vehicle availability can sometimes change, especially with a last-minute reservation. However, if Enterprise’s website allows a customer to reserve from several available vehicle options, the location should either honour the reservation or make a reasonable effort to provide an alternative. More importantly, a customer should be able to express legitimate frustration about poor service without being accused of verbal abuse and having the call terminated. Overall, this was a very disappointing and unprofessional experience, particularly because this was not my first issue with reservations at this location
• BS

  Bev Stefanelli

  4 days ago
  5.0
  Pleasant and helpful staff. My rental car was brand new and ran very well. I enjoyed it for the three weeks I had it.
• DB

  David Bowman

  5 days ago
  5.0
  Very professional staff. I had a problem with the tire pressure light coming on and they gave me a credit for the inconvenience. Highly recommended.
• PP

  Pooja Pratik

  Aug 4, 2026
  1.0
  Worst location to get a car rental. No empathy for accident survivors. Not showing good options for rentals and charging high prices for worst options. Same company, Barrhaven location is farrr better for same. Gave us some good options and accommodation on the call only.