Assured Automotive

Reviews

• IA

  Istaqlal Akbari

  May 1, 2026
  1.0
  I had a very disappointing experience with this repair shop. I was told my car was ready for pickup, but when I arrived, the repairs were not properly completed and the quality of work was poor. The replacement parts used appear to be aftermarket and do not fit or match properly. The paint finish is uneven, and the right-side fender does not align correctly with the bumper. In addition, I discovered that the battery had been stolen and wires were cut while the vehicle was in their care. These issues were not present before the repair process, based on my insurance claim and previous condition of the vehicle. When I raised my concerns, I was told it was already like that, which is not accurate. The manager, Lora, was also rude and unprofessional in her communication and did not properly address my concerns. I felt pressured to take the vehicle immediately due to claims of storage or yard fees, which did not feel fair given the condition of the repair. Overall, I am very dissatisfied with the service, communication, and quality of work. I would not recommend this shop based on my experience.
• AA

  A Ahmed

  Mar 24, 2026
  1.0
  I took my car to fix damage from a fender-bender which my insurance covered. After I picked up my car, I noticed that the broke an the latch release (totally unrelated to the bumper fix. Do not use this shop, they fix problem A and create problem B. Then, they will ask u to pay for a problem that never existed. Their business ethics are just dark! This is why I gave them 1 star. I spoke to their General Manager and found out from the Insurance Company the this GM had lied about the defected they caused claiming that the cable has rust. If the cable is covered with plastic insulation how does it rust? Just one more crime against logic by this shady enterprise.
• KK

  Karen Kakamin

  Mar 22, 2026
  5.0
  I had a wonderful experience getting my car fixed here. Victoria and her team were amazing! She took the time to communicate with me before, during, and after the repair, which made the process smooth and reassuring. My car was ready earlier than expected, which was such a pleasant surprise. On top of that, they went above and beyond by detailing both the interior and exterior of my car. Thank you so much, Victoria, for making this experience excellent!
• SD

  Samiksha Dalvi

  Mar 14, 2026
  5.0
  Everyone is helpful and amazing. Also, the staff is kind with easy communication.
• JJ

  J

  Feb 21, 2026
  1.0
  I am writing to share concerns about the condition of my vehicle after repairs completed at Assured Concordia East Collision (Cyrville Rd location) in August 2025. While this review comes months later, I feel it is important to speak up about my experience so that others are fully informed before trusting this facility with their vehicle. On July 21, 2025, I brought my 2017 Honda Civic in for repairs after bumper damage that also dented the condenser and affected the air conditioning system (approximately $6,000 in damage). Upon arrival, the staff were welcoming and the representative handling my file was polite and respectful. I picked up my vehicle on July 30 at approximately 4:00 PM and was told it was fully repaired. While the bumper work appeared well done and the AC was functioning again, I immediately noticed serious performance issues upon leaving the lot: -Significant loss of engine power -Difficulty accelerating -A loud whistling noise that had never been present before That same evening, I emailed the customer service representative. The following morning, I was asked to send video evidence, which I did by 10:42 AM. That same morning, all dashboard warning lights illuminated. I immediately followed up. Concerned for my safety, I returned to the shop on July 31 around 3:00 PM. A code reset was performed and a follow-up appointment scheduled for August 6. However, within 10 km of driving away, all warning lights returned and the acceleration issues persisted. I want to emphasize clearly: none of these issues existed prior to the repair. On August 2, during a short grocery trip, the situation worsened dramatically: -All dashboard warning lights illuminated immediately -Severe acceleration problems made highway driving unsafe -A strong rotten egg odor was present -The vehicle stalled twice -The passenger side under the hood was extremely hot Out of concern for my safety, I returned the vehicle that evening (around 9:00 PM), left the keys in the drop box, and notified the representative by email. On August 5, I was informed that the catalytic converter was clogged and that replacement would cost approximately $6,000. I was told insurance would not cover this and that had they known, the vehicle might have been written off. I reiterated that my vehicle had no such issues prior to the repair and that I was confident this was not accident-related. I requested scan reports from before and after the repair. The documentation showed no prior faults before the vehicle was serviced. When I met with the manager, to discuss my concerns, the interaction was extremely disappointing. Instead of addressing the technical issues, I was met with a defensive tone and dismissive responses. When I calmly explained that I had no prior vehicle issues and was simply seeking clarity, I was asked, “Are you trying to say that we damaged your car?” I made it clear I was not placing blame — only stating facts. The lack of accountability and professionalism during that meeting was deeply upsetting. Given my concerns, I took the vehicle to my own independent mechanic. The findings were alarming: -Intercooler pipes were loose -Intercooler assembly was loose -Mounting brackets were missing -Seals and gaskets were missing -Ambient temperature sensor and harness were improperly wrapped around the ACC module These are not minor oversights. These are serious assembly and quality control failures. I am extremely disappointed in the lack of care, competence, and attention to detail shown in the reassembly of my vehicle. What began as a bumper and AC repair resulted in a vehicle that was unsafe to drive and significantly more compromised than when it was initially brought in. For these reasons, I cannot recommend this business. I believe customers deserve transparency, accountability, and proper workmanship when trusting a repair facility with their vehicle.

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