Enterprise Rent-A-Car

Reviews

• SP

  Sandra Pira

  4 days ago
  5.0
  I had a great experience renting a car, and I especially want to thank AK for his excellent customer service. He was very professional, friendly, helpful, and made the whole rental process easy and stress-free. He went above and beyond to make sure everything was taken care of. I truly appreciate his kindness and professionalism. Highly recommend this location and his service!
• MC

  Maria de Campos

  Oct 2, 2026
  4.0
  This business closes at 8 pm. I arrived 7:59. They had looked me in the eye and locked the front door. I banged on the door and the gent opened and said they were closed but there were two workers inside staring at me. And there was 1 min left to go. It all felt really unkind BUT the manager stayed with me afterwards, as I was in the dark outside waiting for an uber. I sincerely value that kindness. Overall a net positive experience.
• FS

  Fiona Suleman

  Oct 1, 2026
  2.0
  When I picked up my rental car, the representative was very nice and the wait was short. However, the first car was extremely dirty, with stains on the back seat, food underneath the seat, and what looked like ketchup on the door. I’ve rented from Enterprise before and have never experienced this. I requested a clean car, and the replacement was visibly clean, but while driving I noticed a very strong smell of sweat/perspiration. I couldn’t drive comfortably with the windows closed. I feel bad having to request another exchange, but I really need a clean, fresh-smelling vehicle. I would appreciate your help resolving this.
• MW

  Michael Wright

  Sep 29, 2026
  5.0
  Very attentive staff, even though I went at a very busy time they made sure I knew what was happening and how long it would take. The manager came over after it had taken a while for my vehicle to be cleaned to make sure I was doing ok. While I was waiting a very rude customer came in and kept demanding to be served before others twice butting in front of people. The staff handled it very politely and professionally. ( personally I would not have been so nice) Keep up the good work!
• ET

  Elizabeth Alexandra Thomas

  Sep 24, 2026
  1.0
  I’m reaching out to share a very disappointing experience we had with the Enterprise location in Oakville on Friday to Regional Manger.I’m bringing this directly to your attention because the issue was not simply that the vehicle we needed was unavailable, but how the situation was handled by the Assistant Branch Manager. We needed an 8-seater vehicle for a weekend trip. Since an 8-seater option was not available to reserve directly online, we called the Oakville location before making the reserv.ation specifically to confirm that a vehicle seating eight passengers would be available for us. Between making the reservation and our scheduled pickup on September 11, we called the location approximately four to six times, including again on Friday morning. On every call, we were assured that an 8-seater vehicle would be available when we arrived that evening. When we arrived to pick up the vehicle, however, we were told that there was no 8-seater available for us and that the one 8-seater they did have was reserved for another customer. One of the employees we had previously spoken with by phone — I believe her name was Enya — was present at the location. She confirmed that she had spoken with us and that the Suburban was the vehicle she had expected to provide to us. She had previously mentioned that the price could differ depending on the vehicle, which we had already confirmed was completely fine with us. At that point, Assistant Branch Manager Akshay ("Ak") Purandare became involved. Rather than helping resolve what was clearly an error or miscommunication on the branch’s side, he repeatedly told us that our only option was to accept a 7-seater vehicle or leave without a vehicle. We completely understand that inventory issues and human errors can happen. What was disappointing was the lack of any effort to help resolve the situation after we had called multiple times specifically to avoid this exact problem. We asked Ak if he could check nearby Enterprise locations for an 8-seater or help us arrange an alternative. Instead, he told us that it was our responsibility to contact other locations ourselves. He suggested that we could go to the airport and check there, but made it clear that he would not assist us with locating or coordinating another vehicle. When we asked for the name and contact information of his supervisor or regional manager, he refused to provide it and told us to call Enterprise customer service. Most concerningly, after we asked for his supervisor’s information, he then informed us that he was no longer willing to provide us with any vehicle and cancelled our reservation altogether. We were therefore left without transportation late on a Friday evening despite having repeatedly confirmed the vehicle in advance. We had to contact multiple Enterprise locations ourselves and eventually found a suitable vehicle at the Etobicoke location. Because it was already late Friday evening, we had to pick it up Saturday morning, which significantly disrupted the weekend plans we had made. Had the team simply acknowledged the mistake and made a reasonable effort to help locate another vehicle, I would have understood. The much bigger concern for me was the way the situation was handled — particularly the unwillingness to assist, the refusal to provide escalation information, and ultimately cancelling our reservation after we asked to speak with a supervisor. I don’t intend to invest any further time in pursuing this complaint, requesting compensation, or going back and forth over what happened. I simply wanted to make you aware of the experience so that you have the information as the Regional Manager. I’ll leave it entirely to you to determine whether anything should be reviewed or addressed internally. It would be great if enterprise staff stop making false promises,understand how to respond to customer. Thank you.

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