Enterprise Rent-A-Car

Reviews

• SS

  Soo

  4 days ago
  5.0
  This was my first time visiting this location. It was quite busy, so there was a bit of a wait, but the staff were incredibly kind and friendly, and the overall atmosphere was great. I especially want to thank Erpit. I accidentally left something behind, and Erpit went out of his way to contact me so I could get it back. I really appreciate it! Everyone seemed to work well together and genuinely enjoyed working with each other, which created such a positive atmosphere. The staff were professional, helpful, and welcoming. I really hope this location continues to do well because it’s such a great place. I’ll definitely be coming back!
• SM

  Steven McCartney

  Aug 25, 2026
  5.0
  Very good experience. I recently rented a mid sized SUV from them. They by far had the best price of anyone in Toronto. Process was seamless and pain free. A little difficult to find but as is noted here, it's on P4 of the parking garage. You enter off of Park Home. If I need to rent again I wouldn't hesitate to go back.
• RC

  Ricardo Castillo

  Aug 21, 2026
  1.0
  AVOID RENTING FROM THIS LOCATION. In August, I reserved a Chevrolet Malibu. The vehicle was provided to me with several pre-existing damages, including scratches on the front and on the doors. The employee who conducted the inspection noted these damages in his report, documenting that the vehicle already had these issues when it was handed over to me. After my trip, I returned the vehicle on August 9. I arrived early because I had been told that the location closed earlier on Sundays. Even so, the office was extremely busy with customers picking up and returning vehicles. I waited until the employees were available, returned the car, and showed that EVERYTHING was in the same condition as when I received it. Three days after returning the vehicle, I received a call outside the location’s regular business hours, which I already found strange. I was told that damage had been reported on the vehicle. I explained that this made no sense, since I had returned the car in the same condition in which I received it and it had been accepted by the location. I also asked why, if there was actually an issue with the vehicle, I was only being notified three days after returning it. The following day, I called the location directly. They confirmed that they had indeed made the call, but told me that there was no problem with the vehicle. However, almost two weeks later, I received an official communication from Enterprise informing me once again of alleged damage and that a damage report had been opened. I again explained that I had not caused any damage during my rental. Eventually, after contacting Enterprise’s appropriate department directly, I was informed that the report would be closed. I find it extremely concerning that a location can accept a returned vehicle without reporting any additional damage at the time of return, and then later open a damage report for damage that, in my case, had already been documented when I received the vehicle. Fortunately, I had taken the precaution of purchasing full protection for the vehicle. However, that does not change my concern regarding the way this situation was handled. I have photographs and documentation showing the condition of the vehicle when I received and returned it. If you are planning to rent a vehicle from Enterprise, I would personally recommend using a different location, such as the Lesley location, where my previous experience was much better.
• PH

  Phil Hobbs

  Aug 20, 2026
  2.0
  No email address to contact Enterprise to emphasise our need of the 8-seater car requested which was then not available when we arrived. Offered a 7-seater with smaller boot which didn't meet our needs without alteration of our road trip plans, which we were able to work around with our host's involvement. The 7-seater had not been cleaned and so with the unavailable car and lack of cleaning we accepted a cost reduction on the overall hire price. Enterprise need to do better than this when the needs are so specific. Maybe a Contact Us email address would help. The staff in the Younge Street, Ontario office were as helpful and polite as they could be in the situation.
• A

  ウルス

  Aug 11, 2026
  5.0
  It’s always very busy here, but I’m satisfied with the service, especially since they also wash the car. That said, I really think they need at least one more staff member. Customers often have to wait close to an hour just to get through the process. There was only one staff member handling an incredible number of customers by himself, including paperwork for damaged vehicles, questions about traffic tickets, and everything else. Watching him work, I didn’t feel annoyed about the wait so much as I felt sorry for him. He was clearly doing his best, but there was simply too much for one person to handle. Please consider adding another staff member to support him. It would make the process much smoother for customers and also reduce the workload on the staff.

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