Enterprise Rent-A-Car

Reviews

• FS

  Fair Sale

  2 days ago
  5.0
  This is my second time dealing with Gary, and I have to say it has been an absolute blessing. I understand he is one of the supervisors in your company, and employees like him are truly rare to find today. Gary represents your company with genuine care, deep professionalism, patience, and exceptional customer service. You can immediately feel that he truly cares about helping people, not just doing a job. I sincerely hope someone in management reads this message and recognizes the value he brings to your company. Employees like Gary deserve appreciation, growth, and recognition for the way they treat customers and represent the business. Thank you again, Gary, for your outstanding support.
• LR

  Luk Ruby

  6 days ago
  5.0
  I had a great experience with Enterprise at this location! The staff are really nice, especially Robert—you were so helpful, kind, and professional! Thank you for your help! Highly recommend if you want to rent a car at this location!
• PP

  Prince Vij (Prince)

  Apr 26, 2026
  1.0
  Hope google introduce 0 star or -ve ratings 🙏 I have been renting cars from last more than 3 years and I am a platinum member. I never had an issue with the pickup but recently new staff is showing unnecessary attitude for no reason. I was told that no cars were available coz I went around 1.5hrs late for the pickup, although there were several cars but was told if I can wait till 12 and if any car left they will rent that to me :) Although I checked the policy to see as i am renting from last 3+ years and haven't come across such situation. Quick prompt: Can we inquire about the possibility of a later car pickup from Enterprise rental? Specifically, is there a policy stipulating that vehicles cannot be provided if the pickup occurs more than one hour past the original booking time? Response: 🚗 Enterprise Late Pickup Policy Overview Enterprise does not have a strict "one-hour rule" that automatically cancels your reservation if you're more than an hour late. Here's how it actually works: Key Points to Know No late pickup fee — Enterprise does not charge extra just for picking up late. The branch's closing time matters most — If you arrive after the branch closes and no after-hours pickup is available, you'll have to wait until the next business day. Airport locations are more flexible — Many offer 24/7 or extended hours, so late pickups are easier there. Best practice: Call ahead 📞 — If you know you'll be late, contact the specific branch. They can often: Extend the hold on your car Arrange after-hours pickup (lockbox, pre-signed contract, etc.) Adjust your reservation time online or by phone What About the "One Hour" Rule? There's no official Enterprise policy stating that vehicles cannot be provided if pickup is more than one hour late. The most common practice is: Airport branches: ~2-hour hold City branches: ~3-hour hold or until closing time. Special thanks to Mr. Soham for the unnecessary attitude and specially Ms. Malaika as I was surprised as she knows I have been renting from this location from several years, I don't know where did they learn about the new policy just today and that too after I told them that I have some urgent work.
• JK

  J. K.

  Apr 26, 2026
  1.0
  The reservation was cancelled after getting the confirmation. The person I spoke said that he was the manager and did not provide any alternative solution. When I asked the full name he hung up on me. This branch hired employee who can’t provide his full name like what scammers do. Very terrible service. Use the Young and Bloor branch or other rental car company. They provide much better customer service. This branch is a scammer.
• LL

  Latino__sv

  Apr 24, 2026
  1.0
  I had a really bad experience at this Enterprise Rent-A-Car location. I came in just to rent a car, but the manager started asking for a bunch of documentation like I was trying to finance or buy a vehicle, not rent one. I’ve rented before and never had to go through anything like this. It felt unnecessary and honestly made the whole situation uncomfortable. The way I was treated didn’t feel right, and the manager’s attitude was unprofessional. If there are specific requirements, they should be clearly explained and applied consistently to everyone. This experience made me feel singled out and unwelcome. Wouldn’t recommend this location based on how I was treated.

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