Enterprise Rent-A-Car

Reviews

• TM

  Tresor N Manzi

  Aug 21, 2026
  1.0
  I'm rental from this location at least 2-3 times in a month. My experience with them before has always been amazing. But today when I came to rent a vehicle for the weekend I was welcomed by a very arrogant person, with zero customer care and I told him how we normally rent with this location and he said he can't accommodate it and if we want we can go to another location.
• AB

  Ashley B

  Aug 18, 2026
  5.0
  Manager very friendly and helpful. They actually answer the phones at this location unlike other ones and were able to answer all my questions with ease. Great service start to finish!!
• LM

  L M

  Jul 29, 2026
  5.0
  Busy location as it’s attached to CarStar. Great bunch of guys who deal with the rentals. They certainly had a great sense of humour when dealing with me!! 4 cars within 8 days! Loved the ‘upgrade’ with the last car. Who knew I would enjoy the Audi A3!!
• DD

  Deanna

  Jul 26, 2026
  5.0
  Staff were friendly, approachable, informative and answered any and all questions. They also took the time to explain everything and the experience did not feel rushed. This location had several rental options and were accommodating with my preferences. Thanks again!
• HM

  Haley Mallory

  Jun 29, 2026
  1.0
  If I could give zero stars I would. Called this place after a turkey hit our windshield and left us without a vehicle while it is in the shop. Our insurance set it up so that we could go and pick up a rental until our windshield was repaired. Prior to driving well over an hour to get to this location at 550 Dealership drive I called ahead to make sure they had a vehicle for us and to confirm everything we needed to bring as I have never filed a claim before. I was told as long as we brought our licenses and either of our credit cards for the security hold we were good to go. When we arrived we met with a gentlemen (never got his name but he was darker skinned) who was very rude right off the bat. We provided our license and credit card but since the credit card belonged to me and wasn’t tied directly to my partners name who is the primary driver, he refused to let us use it. As soon as I took out my card not understanding it needed to be my partners, he said “No I’m not helping you, I’m not putting my job at risk to help you” I was confused as to where that statement came from as all I did was ask if I could use my card for the security hold as I’ve never filed a claim and had to get a rental car….this was one of the first things he said to us out of nowhere!! I just looked at him trying to understand why he had said “he wasn’t risking his job for us” we never in any capacity said anything to trigger a comment like that. I literally just took out my card and he responded like that. When I asked why I couldn’t use my card, he stated he had already explained the credit card needed to belong specifically to my partner over the phone before driving all the way there in order to pickup the car (he never said that) but fair enough I can understand that. So I then asked if we could use a debit card tied to my partners name instead and he refused. He said we can’t do that it’s store policy and immediately took the tablet away and said he couldn’t help us. Sure enough I did some googling and called another enterprise location who surprise surprise! They said of course they accept Debit! For the security hold It’s even listed on their website as policy that they accept debit! Overall, he made a stressful situation worse for us as I had to get a friend to drive me that hour and a half to this location. He was rude, had no empathy in his customer service skills and flat out doesn’t even know the policy of his company that he works for. Either that, or he’s downright lazy! I had to get driven 20 minuets to another location but it was well worth it for the customer service I received elsewhere!

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