SS
swapnil shinde
Aug 27, 2026
The rental experience was positive overall, thanks to the friendly staff, excellent vehicle selection, and the high quality of the vehicle I received. The only drawback was the payment system issue that prevented me from using my credit card insurance coverage, resulting in additional insurance charges. However, the staff were accommodating and did their best to assist during the process.
Copilot said:
✅ Pros
Friendly, professional, and helpful staff who provided excellent customer service throughout the rental process.
Good variety of vehicle classes available, offering options for different travel needs.
I personally rented a 7-seater Chrysler Pacifica minivan, and the vehicle was in mint condition, clean, and well-maintained.
Despite an issue during pickup, the staff remained supportive and helped resolve the situation.
❌ Cons
I had rental car insurance coverage through my credit card, but my credit card was not accepted by the payment terminal/system during pickup.
This issue occurred on both of my rentals, and I was informed that it was a problem with my credit card rather than their system.
As a result, I had to use my debit card, which meant purchasing the rental company's insurance and incurring additional costs.