SIXT car rental - Toronto Pearson International Airport (YYZ)

Reviews

• AM

  Abubakar Maqsood

  today
  5.0
  I met Mr, Cavin at Sixt car rental he was a very great gentleman very calm and polite. I was hurry and worry but he gave me love and respect. And he fulfilled my dream when he gave me my dream car for my wedding which is being me Toronto from Oklahoma Broken Arrow USA. Love this person really thank you I really like this branch and an other person the lady of the Branch manager. Let me tell the all of you about her. She is the sweetest person as Women I met ever. I asked 4 time for help she came out side in a cold weather and helped us I was with my old father and Mother . She gave us respect also. I really appreciate you also. The one other person I want mention I don’t know his name sorry but thank you for the coffee which you offered us. we liked that coffee brother that was really tasty might we will come back and ask for one cup again ☺️ 100 percent recommend this branch. Lovely people 🌹
• SA

  Sharfraz Ahmed

  1 day ago
  1.0
  I scheduled a vehicle pickup at 11:00 PM at the Sixt Toronto location for a road trip to Vermont. Due to unexpected traffic, my ETA became 11:06 PM. Being proactive, I called the location number provided in my booking. The call routed to central Sixt support, where the agent assured me there is a 15-minute grace period after pickup time. They confirmed they notified the Toronto branch directly and that the local office acknowledged I was on my way. I arrived at the door at exactly 11:06 PM—just 6 minutes late—only to find the doors locked. The two staff members confronted me at the door and refused to let us in, claiming they were closed and that their system was "already shut down." This excuse was absurd given that they were actively handling other customers inside right in front of us. When we mentioned central support's confirmation, they abruptly claimed they never received a call. We explained our situation and begged for assistance, but the two employees on shift were completely hostile, rude, and unhelpful. Because of their refusal to hand over the keys, our trip was severely delayed, costing us an entire lost day and forcing us to arrive in Vermont on Sunday evening instead of Saturday morning. Three critical questions for Sixt management: Why maintain a support center if they have zero alignment with local offices? Central support guaranteed a 15-minute tolerance and claimed the branch acknowledged it, yet the local staff completely denied receiving anything. Why allow an 11:00 PM booking slot if staff refuse to respect the 15-minute grace period? If 11:00 PM is a strict hard-stop where staff refuse service at 11:06 PM, the app should never allow reservations past 10:45 PM. How can an airport-area location operate with zero flexibility and complete hostility? Flight and traffic delays are standard. Refusing a customer over a 6-minute delay—while actively serving people inside—is unacceptable customer service. Shocking lack of empathy, total failure of internal communication, and brutal staff attitude. I will not be using Sixt again.
• VB

  Viktoriya Bilan

  2 days ago
  5.0
  This was our first car rental experience, and I was very careful when choosing a company to book with. I am so glad I chose SIXT! The staff were polite and professional, and the cars were clean, new, and extremely comfortable. Getting from the airport to the SIXT office was very easy. From the moment we made our reservation until we picked up the car, SIXT kept us informed with regular updates and messages. The company’s instructions were clear and detailed, explaining exactly how to get to the office. By following their instructions, we had no problems and were able to pick up our car quickly and smoothly. We are absolutely satisfied with our experience, and next time we rent a car, we will definitely choose SIXT again! A special thank you to Ethan for his professionalism. He handled our questions quickly and efficiently and made the whole process easy for us. Thank you, SIXT, for such an excellent experience!
• SK

  Sabba Khokhar

  2 days ago
  1.0
  I NEVER post reviews but SIXT has gone too far. We rented twice in quick succession from SIXT car rental which had proven to be a HUGE mistake. This company is scam upon scam. Their customer service is absolute trash - the first vehicle I rented reeked of cigarette smoke. I rented for my family with young children; at first when my husband picked it up he thought it was the smell of a cleaner and it would fade but it didn’t. After hours in the car I ended up with migraines and my child’s car seat needed to be thoroughly washed as the plastic had absorbed the smell. The second vehicle I rented had something spilled in the back that stained my daughter’s clothes. We reported both situations to them while we had the car. For the first incident they offered a free tank of gas - not enough in my opinion. When picking up our vehicle the second time they tried to scam us into paying for a whole new booking at the value of almost $2K when we had initially booked through points. The whole interaction was so suspicious and bizarre. And now, months later, we have received a statement from their claims department for $1,500 claiming that we caused damage to their vehicle when we absolutely did NOT. At drop off we were not notified of any damage to the vehicle (and we didn’t expect to because there was none done by us) so assumed all was good. Upon reading other reviews they love to do this probably to get some extra money out of unsuspecting renters. The experience has been horrible from beginning to end BOTH times. Because we booked so quickly after the first time we went with it again to give them another chance but this is the nightmare that won’t end. If you want to have headache upon headache and deal with shady or non existent customer service then consider SIXT. Otherwise save your time and frustration. I will never rent from them again and will tell everyone I know to avoid the pain.
• AC

  Amy Corbett

  6 days ago
  1.0
  Extremely Disappointing Experience – Unexpected Charges and Poor Customer Service My experience with SIXT has been extremely disappointing, and I would strongly encourage anyone considering renting from this company to carefully review every detail of their agreement and check their bank statements. When I picked up my rental vehicle, I specifically stated that I did not want additional insurance coverage or any other add-ons. Despite this, I was charged approximately $450 for additional services that I had clearly declined. The signing process itself was concerning. The agreement was presented on a small screen filled with numbers and information, and I was asked to sign. Although the employee assisting me was pleasant, there was a significant language barrier that made communication difficult. When I questioned why I needed to pay again and reiterated that I did not want any extras, I was reassured that the payment was simply a hold until the vehicle was returned. That explanation was not consistent with what I later discovered on my bank statement. When I called to inquire about extending my rental for another seven days, I was quoted approximately $1,000. I asked whether any promotions or discounts were available and was told no. When asked if I wanted to confirm the extension, I declined and explained that I would take my business elsewhere. While reviewing the numerous emails I had received, I noticed one titled “New Agreement” indicating a price approximately $50 lower than the original amount. I initially thought this was good news. However, upon reviewing my bank statements, I discovered that I had been charged through Booking.com and had also been charged approximately $450 by SIXT for add-ons I had explicitly declined. I then contacted SIXT to explain the situation and inquire about receiving a refund. I was told that because I had signed the agreement, they could only refund 50% of the charges, minus taxes. I requested to speak with a manager, only to be told by the representative that he was essentially a manager himself. He offered to add a note to my file but made it clear that there were no guarantees anyone would contact me. This level of customer service is completely unacceptable. I made it clear from the beginning that I did not want additional coverage or extras, questioned the charges at the time, and was reassured that the payment was merely a temporary hold. Now, after discovering the additional charges and making an effort to resolve the matter, I am being told that signing the agreement limits my refund options. A signature should not be used as a blanket excuse to dismiss a customer's concerns when they specifically questioned the charges and were given an explanation that led them to believe they were only authorizing a temporary hold. Customers deserve clear explanations, transparent pricing, and the opportunity to understand exactly what they are agreeing to. While the employee who assisted me was friendly, the overall experience has left me feeling misled and taken advantage of. The lack of transparency surrounding the charges, combined with the disappointing response when I attempted to resolve the issue, has seriously damaged my trust in SIXT. I cannot speak to the company's intentions, but this experience has certainly left me questioning its business practices. I would be very hesitant to rent from SIXT again and strongly recommend that others carefully inspect every charge, ask for a printed or emailed breakdown of all costs, and verify their bank statements before and after renting. I went to SIXT expecting a straightforward car rental experience. Instead, I am left disputing hundreds of dollars in charges for services I explicitly said I did not want, with no clear assurance that the company will properly address my concerns. I would not recommend this company based on my experience.

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