Enterprise Rent-A-Car

Reviews

• RS

  Ross Sutherwood

  1 day ago
  4.0
  Although we were very disappointed not to get the premium pickup we originally ordered (because they don’t have load covers - yes really), the customer service chap was incredibly nice and took the time with us to find something suitable for our family trip. I do think we should have had a received a refund for the lower vehicle group after ending up with an intermediate suv as a replacement - overall we were pleased with the service from start to finish.
• GP

  Guy Patterson

  2 days ago
  5.0
  I have to give kudos to Charlie and Parker who assisted my wife and I with our car rental at Pearson. First a bit of backstory. A rental last Thanksgiving had not gone well as we had some issues with the car. Charlie stepped up right away when we commented about the condition of the vehicle when we returned it. Nothing unsafe mind with the vehicle you just not up to Enterprise's normal high standards. Anyway we ran into Charlie at the checkout counter picking up a summer rental and he is just nice in person as he is via email. He got us checked in right away and with the assistance of Parker had us on our way in nicest rental we have had from Enterprise. Well done and extra points for remembering someone from over six months ago.
• KS

  Karl Sze

  Aug 24, 2026
  5.0
  Excellent customer service. They didn’t try to sell me extras that I didn’t want. The agent had someone bring the car, a nearly brand new Toyota Camry hybrid, right to the door and inspected the car with me to be sure there were no dents or scratches present. The staff person was most courteous. On return the exchange was also very prompt and the staff person equally courteous. I’ve rented from many different vendors. This experience was the best.
• DN

  Dennis Nguyen

  Aug 15, 2026
  5.0
  Incredible Service, True Professionalism, and Above & Beyond Kindness! I cannot express enough gratitude for Charlie and the incredible team at this Enterprise location. I found myself in a tough spot needing a last-minute rental at 1:30 AM (30 minutes before closing). Despite the late hour, Charlie greeted me with genuine warmth, patience, and absolute professionalism. I had a ton of questions about which car would be the best fit for my needs, and Charlie took the time to answer every single one thoroughly and knowledgeably, never making me feel rushed. His dedication to customer service and deep understanding of the fleet turned a stressful late-night situation into a smooth, fantastic experience. I actually thought Charlie was the manager with the way he helped his other co-workers and with the level of professionalism/experience he was speaking with, but I think he's just a dedicated worker. Enterprise is lucky to have an employee of his caliber. I hope you get to manager soon Charlie!! The young man working alongside Charlie noticed I had accidentally left my driver’s license on the counter and literally ran outside to catch me before I left. That level of honesty, attentiveness, and teamwork is incredibly rare. If you want top-tier service from a crew that truly cares about their customers, go see Charlie. Thank you both for going above and beyond!
• YJ

  yogesh juneja

  Aug 12, 2026
  5.0
  Exceptional Hospitality at Enterprise – Toronto Pearson Terminal 3 I have rented cars from many locations around the world, but my recent experience with Enterprise at Toronto Pearson Terminal 3 genuinely deserves recognition. From the moment I arrived, I was immediately acknowledged and warmly welcomed. The team walked with me, presented several vehicle options, took the time to explain the features of the car, and patiently answered all my questions—including how I could extend my rental should my plans change. What impressed me most was the consistency of the hospitality. I interacted with several members of the team throughout both pickup and return—AK, Karmjith, Peter and Deb—and every single one demonstrated an exceptional level of courtesy, professionalism, ownership and genuine willingness to help. Nothing felt like too much trouble. You often experience this level of attentiveness in a great luxury hotel, so I was genuinely surprised and delighted to encounter the same service mindset at a car rental location. It is very clear that this outlet is exceptionally well managed and that the team has been empowered to truly look after their customers. The car itself was spotless, fresh, comfortable, economical and completely reliable throughout my Canadian Alps adventure. The team even helped me set up Apple CarPlay and my navigation for the long drive ahead—small details, perhaps, but exactly the kind of details that make an experience memorable. And the return was just as seamless. Deb greeted me by name immediately, quickly inspected the vehicle, arranged for the exact invoice to be sent to my email, and I was on my way within minutes. Wow. Congratulations to the entire Enterprise team at Toronto Pearson Terminal 3. This was far more than a car rental experience—it was genuine hospitality. The warmth, efficiency, attention to detail and willingness to help were exceptional. Thank you, AK, Karmjith, Peter, Deb and the entire team for making the beginning and end of my journey so effortless. Enterprise should be very proud of this team.