Alamo Rent A Car

Reviews

• LA

  Leni Alejo

  4 days ago
  4.0
  I always get a car with low mileage from Alamo whenever I go to Toronto. I never have any problem of the car breaking down either. Staff is helpful and friendly. The only reason I gave a 4 star is because of price transparency, the final price in the receipt is just a tad different from the price when I booked the car and had no explanation for the difference. But other than that I always book at Alamo
• MG

  ma gi

  Aug 28, 2026
  1.0
  Pessima esperienza. Avendo un invalidità alla schiena ho affittato una auto di categoria alta mesi prima, dovendo fare parecchie ore di guida. Chiedo se è tutto ok perché sono in anticipo e non ho fretta. Mi rispondono che non ci sono problemi. Si presentano con una macchina di categoria inferiore come ha confermato anche Booking, con un parafango ammaccato e molto scomoda. Mi rivolgo al personale e mi dicono che è la categoria che ho richiesto e non possono darmi altro, mentendo, sicuramente per non darmi rimborsi (ricordo che da contratto dovrebbero darmi una categoria superiore e non inferiore a quella richiesta). Onestamente sono molto deluso, mi sento truffato da questa compagnia.
• WS

  W S

  Aug 17, 2026
  2.0
  After an initially good review (5/5), unfortunately had to change this due to unexpected cleaning charge ($224) applied after rental return, which I disagree with. We booked a 24-day rental, through an aggregator, so was bit afraid of surprises, but most went smooth. Pick-up was swift, car was as promised (although not as clean as expected, but clean enough), initial return was effortless. Staff overall was very friendly too. Few days after return got notified of the cleaning fee. We travelled with kids, and after a 24-day rental there was obviously some sand/dirt in the car, as should be expected. According to Alamo team they were unable to clean this with their own equipment, and charged us for external cleaning services. I unfortunately did not take pictures upon return (lesson learned.. ) but am convinced that a good vacuum cleaner should’ve been easily able to clean the car fully.
• CJ

  Caroline J.

  Aug 17, 2026
  2.0
  Très déçue par Alamo ; arrivés tardivement à cause d'un retard de vol (11:50 pm), nous n'avons pas été vigilants et n'avons pas remarqué que le niveau de carburant n'était qu'à la moitié. Notre préoccupation était de trouver un véhicule doté d'une plage arrière donc on n'a pas vérifié le niveau de l'essence. Première mauvaise surprise. Puis, la seconde mauvaise nouvelle a été vue lors du prélèvement d'une somme sur notre compte sans raison valable et non indiquée au contrat. Ne correspond à rien. 1,5 mois que notre prestataire de location essaie d'obtenir une réponse de la part d'Alamo. Inutile de dire qu'on a bien restitué le véhicule avec le plein, 5h avant l'heure limite et que nous n'avons pris aucune route à péage. Déçus.
• AD

  Adib Daher

  Aug 14, 2026
  1.0
  Very disappointing experience with Alamo. I rented an F-150 for only a few hours and also rented a baby car seat. When I returned the vehicle, the car seat was inside the vehicle and was verified by the Alamo employee who received the vehicle. I specifically confirmed with the employee that everything was returned correctly. About one hour later, I was charged $75 for allegedly not returning the equipment. This is unacceptable. The vehicle was returned with the equipment, and the equipment was verified by the Alamo employee at the time of return. I am requesting the video/recording and inspection records from the vehicle return. If Alamo is now claiming that the car seat was missing after the vehicle had already been returned and verified, I will file a police report regarding the missing equipment, as it was in the vehicle when it was returned. Alamo needs to investigate what happened after the vehicle was returned and verified by its employee. I expect the $75 charge to be immediately reversed and a clear explanation of how this situation occurred.