Enterprise Rent-A-Car

Reviews

• MK

  Melissa Kaups

  Oct 5, 2026
  5.0
  Excellent experience at this location. Oluwatooni A. helped me out at check in and drop off. He was friendly, efficient, and ensured all my questions were answered.
• JN

  Joan Norris

  Oct 5, 2026
  5.0
  We have used the Enterprise Wharncliffe location several times over the past ten years and have always been totally satisfied. From the initial contact ( both in person and on the website ) to pickup and return, it was a smooth, efficient process, Staff is always courteous and knowledgeable and vehicles are clean and exactly as requested. We will always use this office for any future rental we require. Ed and Joan Norris
• JB

  John Brown

  Sep 26, 2026
  1.0
  The worst branch I ever visited personally The branch manager is so rude and impolite that he does not know how to treat people Would never recommend anyone to take a car from this branch This guy should be out of business ‘Manjit Maleth’
• KB

  Karen Branderhorst

  Sep 14, 2026
  5.0
  This is my second time renting from Enterprise, and once again, I had a wonderful experience. The staff are always so kind, friendly, and welcoming. They greet you with a smile and make you feel comfortable from the moment you arrive. When I returned my rental car a few days ago, they noticed a large scratch on the side of the front bumper. I knew I hadn't hit anything and had absolutely no idea how it happened, so I was very worried. The staff reassured me and told me not to worry about it. That meant so much to me and really showed me how understanding and professional they are. I highly recommend Enterprise. Their excellent customer service and caring staff are the reason I will continue renting from them. Thank you for making the whole experience so easy and stress-free!
• AJ

  ankur jain

  Sep 14, 2026
  1.0
  I am very disappointed with the way I was treated by Prathamesh Gundewar at the Enterprise location on Wharncliffe Road South London Ontario. I have rented from Enterprise multiple times and have always associated the company with professional, customer-focused service. That is one of the reasons this experience was so deeply disappointing and concerning. The conversation started with a simple question. I asked whether Enterprise provides drop-off service on Sundays after returning a rental vehicle. Prathamesh told me that even on weekdays they would not drop me off because my house was “too far” and that the Enterprise branch on Oxford Street West was closer to my residence. During the discussion, he indicated that their drop-off distance was around 10 minutes. I opened Google Maps and showed him that the drive from the Wharncliffe branch to my home was approximately 12 minutes. I simply questioned whether an additional two minutes was really the reason my home was being characterized as “too far.” I was not demanding a ride or claiming that Enterprise guaranteed one. I was simply asking for clarification about the reason he himself had given me. I had also reviewed Enterprise Canada’s official website, which states: “Pick-ups are done by the first non-airport location within 10 miles of your location.” However, Prathamesh himself acknowledged that Enterprise provides drop-off service and specifically told me that distance was the issue. Since Google Maps showed approximately a 12-minute drive, I believe it was entirely reasonable for me to ask why my home was being described as “too far.”. Unfortunately, instead of calmly explaining the branch’s policy or limitation, Prathamesh repeatedly accused me of “arguing” with him. I repeatedly explained that I was not arguing and was simply asking a legit question. What was particularly upsetting was that instead of making me feel like a valued customer asking a reasonable question, his manner made me feel as though I was doing something wrong simply by asking for clarification. The conversation then escalated unnecessarily. He raised his voice at me, started yelling and told me that he would not drop me off, said rudely that he did not want to speak with me anymore, and told me that another associate would handle me. This happened in front of other people at the branch, and I found his manner extremely disrespectful and intimidating. Whether the distance was 10 minutes or 12 minutes was never the main issue. If the branch had a firm limit, staffing restriction, or could not accommodate the drop-off, a calm and professional explanation would have been completely acceptable. What was unacceptable was having a reasonable customer-service question turn into an employee raising his voice, repeatedly accusing me of arguing, and refusing to continue speaking with me. I do want to recognize Assistant Manager Manjit Malet, who later came over, listened to my concern, apologized for what had happened, and said he would look into whether a drop-off could be arranged. He handled the situation professionally and respectfully, which is the level of customer service I normally expect from Enterprise. I have rented from Enterprise multiple times, which makes this experience particularly disappointing. Customers should be able to ask reasonable questions and seek clarification without being made to feel uncomfortable or being shouted at. I will also be submitting a formal complaint to Enterprise and requesting that this incident be reviewed by the appropriate management team.

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