Enterprise Rent-A-Car

Reviews

• RQ

  Rob Quinton

  6 days ago
  2.0
  Car was not available for agreed pick up time. Car was old and dirty inside.
• NS

  Nail shahin

  May 6, 2026
  5.0
  Super customer service and friendly staff
• HA

  henok amanuel

  Apr 25, 2026
  5.0
  The best car rental service you will be happy to use the service.Thank you.
• FB

  Felicity Baccin

  Apr 24, 2026
  5.0
  I had an amazing experience with Enterprise Rent-A-Car while my car was being repaired. From start to finish, everything was handled so smoothly. They provided me with a great vehicle, and the shuttle service to and from the auto shop made everything so convenient and stress-free. The staff were incredibly friendly, helpful, and always quick to answer any questions I had. Overall, I’m very happy with the service and would definitely recommend them to anyone needing a rental!
• BM

  Babara Maeve

  Apr 14, 2026
  2.0
  TL;DR - Long wait, one employee was unkind and dismissive, but another staff member was professional and helpful—overall a mixed experience. My parents rented a car from Enterprise at the airport and were advised that we could visit any other location to add their children to the insurance, as we were planning a long drive. The first location we visited in Guelph was unable to assist us because their manager was not available, so we were directed to this branch. When we arrived, one employee was assisting a customer outside, and we waited inside. We rang the bell once and then waited an additional 10 minutes. After already spending the morning trying to resolve this, the wait was understandably frustrating but we were still in good spirits. When another employee eventually came out from the back, instead of greeting us or apologizing for the delay, he remarked, “a little patience guys.” This was dismissive and unprofessional and lacked basic courtesy. That said, the other employee who returned from assisting a customer outside was kind, respectful, and helpful. We appreciated his professionalism. Overall, the experience was mixed, but the lack of professionalism from one staff member left a negative impression.