Enterprise Rent-A-Car

Reviews

• DN

  Denzel Neto

  Aug 25, 2026
  5.0
  I’ve never had such a positive experience while dealing with stressful circumstances, thankfully to Josh! He is awesome and his service was above and beyond as well as the other staff members. I will be back, and the car worked great. I had zero issues for once, which feels very refreshing preparing for road trips.
• PP

  Pathik Patel

  Aug 14, 2026
  1.0
  I am regular over here atleast this summer, and every time I come I don't know why but they never have the car ready I need to wait atleast for 30 min to an hour which is ridiculous, I could understand if that would be a one time or twice. But now it is everytime. People who came after me leaves before me. They are always short on staff.
• CS

  Craig Smyth

  Aug 12, 2026
  5.0
  The process was quick and professional and friendly. The return was exactly the same. Quick and easy. Staff was very accommodating.
• DP

  DEVANG PARIKH

  Aug 11, 2026
  1.0
  Unfortunately, this was one of the most disappointing rental experiences I’ve had. I first went to an Enterprise location where I had a reservation, waited around 20 minutes, and was then told they had no vehicles available. I had to find another location myself and make a new reservation because it showed luxury vehicles were available. At the second location, I waited another 20–25 minutes just to check in. After checking in, I then waited approximately 30 more minutes with no update. Eventually, I asked another employee what was happening and found out that the original agent had simply forgotten about me. I had already completed the check-in, but no one gave me the keys or took me to the vehicle. On top of all the waiting and poor communication, I had reserved an Audi A4 or similar but was given an Audi A3 instead, which felt like a downgrade. I understand that locations get busy and vehicle availability can change, but being sent from one location to another, spending so much time waiting, being forgotten after check-in, and then receiving a lower-class vehicle made the overall experience extremely frustrating. I initially contacted Enterprise directly because I wanted to give them an opportunity to address the situation before posting publicly. Unfortunately, the experience itself was far below what I expected from a company like Enterprise. And they have not responded to any of my email.
• SA

  Sara Ahmed

  Jul 31, 2026
  1.0
  If I could give this location zero stars, I would. This was one of the worst customer service experiences I’ve had. Expect a long wait just to get a vehicle. There was no organization or clear system for the line, which led to customers cutting in front of others. Instead of addressing the confusion and managing the situation professionally, the manager, Andrew, raised his voice at the customer who had been cut in line rather than addressing the customers who were bypassing the queue. The location appeared understaffed and overwhelmed, but that’s not an excuse to treat customers with disrespect. Throughout my experience, I felt I was treated with micro-aggressions and a lack of professionalism. What was even more disappointing was that after submitting a complaint, I felt that my concerns were not taken seriously and there was no meaningful follow-up or resolution. It left me with the impression that customer feedback was not valued. I will never return to this location and have already told others not to book here. Save yourself the frustration and book at another Enterprise location where the customer service experience is much better.

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