Enterprise Rent-A-Car

Reviews

• JJ

  Jenny

  Apr 17, 2026
  5.0
  They were very helpful when my car had an issue and the rental car was hit by someone. Truly appreciate it.
• PC

  Peter Cicalo

  Apr 14, 2026
  5.0
  Representative was courteous, well versed and efficient. I'd go back to Embrun any time.
• JS

  John Smith

  Apr 1, 2026
  5.0
  Great service provided by Hewad Akbari
• LL

  Lori Larocque

  Mar 5, 2026
  5.0
  Thank you to sll the amazing staff,always there to answer any questions i had. Excellent costumer service. Definitely will be a returning customer.
• MC

  Mathieu Charette

  Jan 19, 2026
  1.0
  I had a very unpleasant experience renting a car with Enterprise. I booked a vehicle by calling the Enterprise head office, and I was explicitly told that a car would be ready for pickup at the Embrun, Ontario location. Based on that confirmation, my family and I made the trip — which took about 40 minutes. When we arrived, the staff at the location informed us that there was no car available for us. They explained that this is a known process issue, where the Enterprise head office books reservations without properly verifying vehicle availability with the local branch beforehand. This caused significant inconvenience and unnecessary additional costs for my family, all of which could have been avoided with accurate booking practices. That said, I do want to note that the on-site staff were polite, understanding, and genuinely tried to help, even though the situation itself was out of their control. My frustration is directed at the booking process and coordination between head office and local branches — not the employees at the location. Overall, this experience seriously undermined my confidence in Enterprise’s reservation system, and I would be very hesitant to rely on a phone booking again unless this issue is addressed.

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