Enterprise Rent-A-Car

Reviews

• DE

  Doug Ellis

  5 days ago
  1.0
  I had a very disappointing experience with this rental company. I reserved a large SUV six months in advance specifically to pick up my child from university, only to arrive and be told that the vehicle I booked was not available. The staff offered a much smaller vehicle that did not meet our needs and showed very little urgency in resolving the issue. What is the point of making a reservation so far in advance if the company cannot honour it? There was no proactive communication, no sincere apology, and no meaningful attempt to accommodate us. Because of the lack of cargo space, we were forced to leave behind and dispose of several items, creating unnecessary stress and expense. Very poor planning and customer service. I would not recommend this company to anyone relying on a specific vehicle type for an important trip.
• JH

  Johan Hugo

  May 12, 2026
  4.0
  Manager at this location is top notch. Thank you for addressing my concerns. See you next time I need to rent a vehicle.
• HH

  Helen

  May 9, 2026
  5.0
  The staff in Dundas were courteous, friendly, professional, competent, helpful, and considerate of special needs. And I really enjoyed the choice of car they provided.
• JG

  Jim Grant

  May 5, 2026
  1.0
  Bottom of the barrel courtesy car provided while le our car was in for body work. Not comparable to our car at all. Would not recommend.
• KY

  Kate Young

  Apr 29, 2026
  5.0
  My 1at time renting a vehicle in many years and it was a VERY positive experience. Raj was wonderful and set me up with an awesome truck to use for a day!! Highly recommend 👌