Enterprise Rent-A-Car

Reviews

• EG

  Eric Grobe

  4 days ago
  5.0
  It was a pleasure renting a car with these guys! When we picked up the car, Lindsay started to do the walk around and noticed the tires had low tread. Knowing we were using the car to drive out east she without question grabbed another car for us! The whole experience was great. When plan on driving out east every year. I now know where we’re getting the car from. Thank you guys
• AA

  Ahmed Shakib Abdulkarim

  Aug 26, 2026
  5.0
  I've been renting a lot of cars from Enterprise recently in different locations in Oakville, Cambridge, and Vancouver. This branch is truly the best ever Enterprise branch i have ever dealt with. Very Friendly staff and clean new cars, on top of that they are very flexible with customers. Thank you.
• SM

  Shane Madden

  Aug 25, 2026
  5.0
  I cannot recommend the Cambridge Enterprise location highly enough. Dealing with major, stressful issues while my personal vehicle was out of service could have easily been an overwhelming headache, but this team turned the entire situation around. Every single agent I interacted with provided world-class service—professional, empathetic, and exceptionally efficient. A special commendation belongs to the branch manager, Joel. Joel consistently went above and beyond to ensure I was supported at every stage. His proactive communication, problem-solving mindset, and genuine dedication to customer care turned a tumultuous situation into a seamless, stress-free experience. Joel and his team set the absolute gold standard for customer service, and Enterprise Cambridge has earned my highest praise and total loyalty.
• BS

  Biren Shah

  Aug 22, 2026
  1.0
  Worst car rental experience ever. I booked a car and arrived at the counter at 9:00 AM to pick it up. I paid $205 for the rental and insurance, plus a $300 deposit. After taking my payment, they searched for the car keys and couldn’t find them. Then, they told me they didn’t actually have the car available. What kind of service is this? If the car was unavailable, why was my reservation accepted, and why was I allowed to pay everything before being told? When I asked why nobody had contacted me, they claimed they had tried to leave a voicemail. I checked my phone and showed them that there was no voicemail, email, or message whatsoever. After all of that, they simply said they had no cars available. Completely unacceptable and extremely frustrating. Zero-star service if I could give it. I would not recommend this rental company to anyone.
• EB

  ella brown

  Aug 9, 2026
  1.0
  We booked a van with Enterprise well in advance because we had an extremely important family trip planned and specifically needed a larger vehicle. Everything was booked and arranged in advance, so we had every reason to believe the vehicle would be available when we arrived. Then, at 9:50 AM on the day of our reservation, we received a call informing us that we were unable to take the vehicle we had booked. What made the situation even worse was that there was not another suitable vehicle available for us to take either. We were essentially left without a vehicle on the day of an important family trip, with very little notice and no reasonable alternative provided. Unfortunately, this is not an isolated incident. Just two weeks before our brother’s wedding on July 11, we had reserved two vehicles through Enterprise Cambridge well in advance: a Mercedes A-Class luxury vehicle and a premium Chevrolet Tahoe 6/7-seater. These reservations were specifically made for our brother’s wedding and were important to our family plans. When we arrived for pickup, however, we were not given the vehicles we had reserved. Instead, we were given a GLE, which resulted in us having to pay significantly more, while the Tahoe we had specifically reserved was replaced with a Chrysler Pacifica. What is especially frustrating is that these issues have occurred repeatedly, and we have now experienced multiple major letdowns from Enterprise Cambridge within the span of just one month. On important family occasions, we made our reservations well in advance, planned around the vehicles we had booked, and trusted Enterprise to have those vehicles available. Unfortunately, that trust has repeatedly been misplaced. This is now the third time we have experienced a serious issue like this with Enterprise on an important occasion. A reservation should mean that a customer can reasonably rely on having the vehicle they booked, or at the very least, be provided with a suitable alternative without being inconvenienced or forced to pay significantly more. The repeated lack of reliability, particularly from the Cambridge Enterprise location, has been extremely disappointing. These were not casual or last-minute rentals — they were vehicles booked specifically for important family events, including our brother’s wedding. Being informed at the last minute that the reserved vehicle is unavailable, with no suitable replacement, puts customers in an extremely difficult position. After experiencing several major issues within such a short period of time, it has become extremely difficult for us to trust Enterprise with future reservations. We sincerely hope Enterprise takes this matter seriously and reviews what is happening at the Cambridge location, because customers should be able to make reservations with confidence and know that the company will honour those commitments.

Frequently Asked Questions About Enterprise Rent-A-Car