Many customers praised the dealership's staff for being friendly, helpful, and professional, particularly highlighting individuals like Johnny, Amanda, and Ray.
Sales Experience
Overall, customers reported positive experiences during the car buying process, noting transparency, lack of pressure, and thorough explanations from sales representatives.
Service Department Issues
Several reviews indicated dissatisfaction with the service department, citing poor communication, misdiagnoses, and unprofessional behavior from certain staff members.
Mixed Experiences
While many customers had great experiences, some reported negative interactions, particularly regarding service and parts, suggesting inconsistency in service quality.
EE
Eriitrea Eri
3 days ago
1.0
This was the worst service experience I have ever had. The dealership showed no professionalism, no transparency, and no respect for customers. Pooja’s priority appeared to be collecting payment rather than providing honest or reliable service. Completely unacceptable.
LB
Liza besso
Dec 5, 2025
5.0
We had a fantastic experience purchasing a Mazda 3 AWD here. Brandon provided true white-glove service — patient, respectful, and completely transparent. No pressure, no games, and never once made us feel difficult or rushed.
The price we agreed on was the price we signed. The finance department Roy offered add-ons but respected our decisions with no hard sell. The car was exactly as represented: low-miles, clean history, and a great value.
Highly recommend asking for Brandon if you want an ethical, straightforward buying experience.
Thank you, Brandon — you elevated the entire process.
GG
Gloria Gomez
Dec 2, 2025
5.0
I recently visited this dealership and purchased my first Acura. My experience couldn’t have been better. Johnny helped me throughout the entire process. From the very beginning he was completely honest, clear, and upfront. He never pressured me to come in just to “talk numbers,” he kept everything transparent from the start. I was truly impressed with the way Johnny treated me. He listened to what I wanted, explained everything clearly, and made sure I felt confident every step of the way.
If you are looking for a dealership that keeps things honest, clear, and pressure free, you will not find a better one. Nothing is hidden and nothing is confusing, just genuine service. I highly recommend them for a smooth and reliable buying experience. Thank you to everyone at Oakland Acura for making my experience enjoyable.
NR
Neva Rowden
Nov 25, 2025
5.0
This Dealership is Fantastic! We bought an MDX 2 years ago with the Protective Plan. Every oil change, covered! Tire Rotation and alignment, covered! Even a cracked windshield was replaced! I highly recommend getting it added. The staff is extremely friendly and courteous. And the Acura Link helps to Remind you to keep up to date maintenance. The facility is just off Hwy 880, clean and comfortable.
AR
alejandra R
Nov 21, 2025
1.0
They kept me on hold for 20 minutes, transferring me from one line to another. I called for auto parts and was passed from one person to another. I just wanted to order brake pads for my 2024 Acura MDX, and after 20 minutes on hold, they told me that the auto parts department wasn't available at that moment and that I should leave my number and they would call me back. Terrible service! All because when I spoke to the person, I told them I only wanted the brake pads, and they asked if I was going to have them installed there, and I said no. That's when the terrible wait started. ☹️ I'm not angry, just sad about the service.
What are the operating hours of Oakland Acura on weekdays?
Oakland Acura is open from 9:00 AM to 7:00 PM Monday through Friday.
Is Oakland Acura open on weekends?
Yes, Oakland Acura is open on Saturdays from 9:00 AM to 6:00 PM and on Sundays from 11:00 AM to 5:00 PM.
Where is Oakland Acura located?
Oakland Acura is located at 6701 Oakport Street, Oakland, CA 94621, USA.
What types of services does Oakland Acura offer?
Oakland Acura offers services as an Acura dealer, tire shop, used car dealer, auto repair shop, and car battery store.
How can I contact Oakland Acura?
You can contact Oakland Acura by phone at +1 510-992-2031.
Does Oakland Acura have an online presence I can visit?
Yes, you can visit their website at https://www.oaklandacura.com/ or their Facebook page at https://www.facebook.com/385259294823921.
Are there any nearby car dealerships to Oakland Acura?
Yes, nearby car dealerships include Coliseum Lexus, Paul Blanco's Good Car Company Oakland, Audi Oakland, and Oakland Motor Cars.
What nearby recreational spots can I visit around Oakland Acura?
Garretson Point is a nearby hiking trail where you can enjoy outdoor activities before or after visiting Oakland Acura.
Are there any entertainment venues close to Oakland Acura?
Yes, several notable entertainment venues nearby include Oakland Coliseum, Network Associates Coliseum, Oakland Arena and Oakland-Alameda County Coliseum, Oracle Arena (Golden State Warriors), and Butler Amusements amusement park.
Can I find food and refreshment options near Oakland Acura?
Yes, nearby you can find Round Table Pizza for dining and Strella’s Juice Bar for smoothies and juices.