Alamo Rent A Car

Reviews

• SW

  Shawn Wells

  Feb 25, 2026
  5.0
  Friendly agents, clean car, free upgrade to a larger car, reasonable price
• JP

  James Phillips

  Feb 20, 2026
  5.0
  Nicki was so nice and brought the van to the door in the rain! The process seems much easier than other rental companies, thank-you
• DC

  Deanna Cummings

  Feb 19, 2026
  5.0
  Based on the integrity of your employee Jamere I would definitely rent from Alamo again! This young man was outstanding in his customer service and went above and beyond the call of duty! He’s a gem and you need more employees like him!!
• MD

  Mary Ann David

  Feb 16, 2026
  5.0
  Customer service is amazing! From Charlene at the counter and Monica at the exit and even returning the next day, both Monica and Charlene were there with welcoming smiles. Great job team!
• AW

  Aoko Watanabe

  Jan 30, 2026
  1.0
  When did Alamo start having plainclothes ICE agents? The lady at the front desk was definitely a racist. She checked my passport—which I have never experienced at other Alamo or Enterprise locations—and claimed that my passport was expired. I told her that my passport doesn’t expire for another eight years. Then she said my visa was expired. I told her at least three times that she might not be looking at the correct page and that I could help her find it, but she completely ignored me. After a while, she finally handed my passport back to me and told me to look for it myself. I found the correct page and showed it to her. She impatiently said, “You have too many visas.” Later, because I didn’t have a flight number, she kept delaying and refusing to rent me a car, even though I had just returned a car to Alamo at OAK without the flight number and showed her the receipt. Her colleague said, “Some international visitors steal cars or damage them, so we introduced this policy in the Bay Area in the past one or two weeks.” I asked him to provide written documentation, but he refused, saying: 1. This is an internal document and cannot be shown to customers. 2. This is a Bay Area–only rule, and you won’t find it on the official website. If this rule truly exists, why doesn’t it appear in the terms and conditions during online reservation? That way, customers wouldn’t waste their time coming here for nothing. As for the prejudice against international visitors, I don’t believe international customers can take a car onto a plane and fly it back to our home countries. Please do not believe their response telling you to email customer service—I’ve already emailed them for a week and have received no reply at all.

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