Enterprise Rent-A-Car

4.2
258 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Norco, CA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Norco location today.

Location

Enterprise Rent-A-Car
2570 Hamner Ave, Norco, CA
92860, United States

Hours

Reviews

4.2
258 reviews
5 stars
177
4 stars
30
3 stars
9
2 stars
7
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Sergio, Leslie, and Zermeen.

Reservation Issues

Several reviews highlighted problems with reservations, including unavailability of vehicles despite prior bookings, leading to customer frustration.

Vehicle Condition

Feedback indicated mixed experiences regarding vehicle cleanliness and maintenance, with some customers reporting issues with the cars provided.

Efficiency

Customers appreciated the quick and efficient service at the rental locations, although some noted delays during peak times.

Mixed Experiences

While many had positive experiences, there were notable complaints about poor customer service and communication, particularly regarding reservation handling.
  • IG
    Irma Garcia
    3 days ago
    5.0
    Staff was super helpful. When I pre selected my vehicle through the phone it was through somewhat of a call center, they offered me a Camry, when I got to enterprise all they had was a truck. They said they never had a Camry on hold for me, I was very disappointed. Tha manager right away , without hesitation started looking on his computer and said don't worry and got me a smaller SUV in less than 5 minutes. He then proceeded to go outside and was the car himself in his nice work clothes!!! Now that's customer service!! He didn't have to do that for a total stranger. He went above and beyond for me. If I could I would give him 10 stars. His staff was also very attentive and super friendly and helpful. I'd rather drive out further to get this kind of service any day. Thank you enterprise Norco for your exceptional service! I think the managers name was Edgar, Edward, it was something w an E. I was so stressed out that I had to call so many enterprises that I don't remember 😔.
  • FR
    Frank Romano
    Jan 5, 2026
    5.0
    Very good customer service. Sergio was very professional. Very efficient and courteous.
  • MJ
    manjit Jammu
    Jan 5, 2026
    5.0
    Professional and polite CSRs Clean cars Went above and beyond to help us.
  • CG
    Carl Gleason
    Dec 6, 2025
    5.0
    The best service ever!
  • MF
    michael fernandez
    Nov 11, 2025
    5.0
    it was easy fast and the staff was very polite and helpful. I’ve used them before, but usually the circumstances are not the best because the car is in the shop but every time I’ve used them it’s been through insurance and they give me good pricing.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent from Enterprise Rent-A-Car in Norco, CA?

Enterprise Rent-A-Car in Norco offers a wide range of vehicles including rental cars, vans, and luxury cars to suit various needs.

Where is Enterprise Rent-A-Car located in Norco?

Enterprise Rent-A-Car is located at 2570 Hamner Ave, Norco, CA 92860.