Tire Choice Auto Service Centers

Reviews

• EE

  emeraldfig7

  Feb 17, 2026
  5.0
  Recently had my second oil change here. The staff was friendly, prompt, and I was in and out in about 30 minutes. Will come back again!
• IM

  Ivonne Solis Merlos

  Jan 24, 2026
  5.0
  I have been out here for about three years and have been going to them for my oil change since I found them. Their customer service is always great. They are honest, they don’t give you bs or try to rip you off. They help you. For Cali I would say their prices are fair. I’ve done oil changes, an alignment, and my front breaks done here. My car always feels better after they service her.
• EL

  Elvia Lopez

  Jan 16, 2026
  3.0
  I’ve been a customer for many years, but I’m disappointed because the last two times that I brought my car for an oil change including an inspection they told me that the battery wasn’t good, that I needed to replace it, they even gave me an estimate. (The picture attached shows what they told me). Instead of buying the battery I took it somewhere else to recheck it and be sure it was bad. At this place I was told that the battery was good. The other time that they also told me that my battery was bad, I doubted it because I had recently bought a new battery and it was still under warranty, but again I took it somewhere else and they told me the same thing, that the battery was good. I went back to the place and told them what I was told, that my battery tested good. I told them to check it again In front of me and they did. To their surprise, the battery tested good. He blamed the battery tester. But I told him that this was the second time that they told me that the battery was bad. The first time was a different car. I told him that I couldn’t trust them anymore because they just wanted me to buy a new battery, and he got agitated and I didn’t like his attitude, so I just left.
• MR

  Mazen Risheq

  Jan 10, 2026
  1.0
  I booked an appointment online for a 10:30 AM oil change today. The booking system worked flawlessly on my end, sending me three confirmation notifications over the last 24 hours, which I appreciated as a reminder. Unfortunately, my experience upon arrival was the exact opposite of organized and customer-focused. When I arrived for my scheduled 10:30 AM slot, I was informed by Roberto that I would have to wait much longer than expected. The reason given was both shocking and deeply unprofessional: walk-in customers were being given priority over those with confirmed appointments. To make matters worse, Roberto explicitly stated that this is a store policy driven by corporate decisions regarding online appointments—a system he added he "doesn't believe in." This is an unacceptable way to run a business. The entire purpose of an appointment system is to reserve time for customers, manage shop workflow, and respect the customer's time. By disregarding appointments in favor of walk-ins, you are: 1. Penalizing customers who are organized and plan ahead. 2. Making your online booking tool a complete waste of time and a source of misinformation. 3. Creating a chaotic and unfair service environment, as communicated directly by your employee. Roberto’s candor, while perhaps unintentionally blunt, revealed a fundamental breakdown in operations. If your staff does not believe in or uphold the systems corporate implements, it creates a terrible and inconsistent customer experience. I left without receiving service, as I could not accommodate an indefinite wait after securing a specific appointment time. Conclusion: Until this company decides whether it values appointments or operates solely on a first-come, first-served chaos model, I cannot recommend it. The lack of respect for customers' time and the internal disconnect between corporate tools and store practice is staggering. My advice: fix your processes, train your staff on the value of both systems and customer respect, or remove the appointment option entirely to set accurate expectations. Would I return? No.
• HD

  Heidi Deguzman

  Jan 5, 2026
  5.0
  They are very accommodating and great customer service skills

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