Tire Choice Auto Service Centers

Reviews

• MR

  Mazen Risheq

  4 days ago
  1.0
  I booked an appointment online for a 10:30 AM oil change today. The booking system worked flawlessly on my end, sending me three confirmation notifications over the last 24 hours, which I appreciated as a reminder. Unfortunately, my experience upon arrival was the exact opposite of organized and customer-focused. When I arrived for my scheduled 10:30 AM slot, I was informed by Roberto that I would have to wait much longer than expected. The reason given was both shocking and deeply unprofessional: walk-in customers were being given priority over those with confirmed appointments. To make matters worse, Roberto explicitly stated that this is a store policy driven by corporate decisions regarding online appointments—a system he added he "doesn't believe in." This is an unacceptable way to run a business. The entire purpose of an appointment system is to reserve time for customers, manage shop workflow, and respect the customer's time. By disregarding appointments in favor of walk-ins, you are: 1. Penalizing customers who are organized and plan ahead. 2. Making your online booking tool a complete waste of time and a source of misinformation. 3. Creating a chaotic and unfair service environment, as communicated directly by your employee. Roberto’s candor, while perhaps unintentionally blunt, revealed a fundamental breakdown in operations. If your staff does not believe in or uphold the systems corporate implements, it creates a terrible and inconsistent customer experience. I left without receiving service, as I could not accommodate an indefinite wait after securing a specific appointment time. Conclusion: Until this company decides whether it values appointments or operates solely on a first-come, first-served chaos model, I cannot recommend it. The lack of respect for customers' time and the internal disconnect between corporate tools and store practice is staggering. My advice: fix your processes, train your staff on the value of both systems and customer respect, or remove the appointment option entirely to set accurate expectations. Would I return? No.
• HD

  Heidi Deguzman

  Jan 5, 2026
  5.0
  They are very accommodating and great customer service skills
• AA

  AmericanWolf

  Dec 24, 2025
  3.0
  The service was fine for what I paid. But, the tires they gave me are about 3 months from being two years old. At minimum, I would have wanted tires from this year. But they gave me tires from early 2024; currently late 2026.
• MM

  MiMi

  Nov 28, 2025
  4.0
  Just a bunch of handsome dudes. I never went in. Js
• RJ

  Rick Jimenez

  Nov 20, 2025
  5.0
  For more than 35 years I was loyal customer with another Firestone Store but recently I was having a non excellent service that I used to get, so I decided to shop around for more reliable store. I tried the Firestone store in Highland National city and meet Jonathan the service manager. I went in to have one my tire check. I didn’t have an appointment but Jonathan had one of the technicians checked my car right-away and I was out of there within 45 minutes. This was the kind of services that I got used to on the other store. For services like this it shouldn’t take more than 4 hours to wait like I was told on the other store. Jonathan was friendly and courteous, he explained everything on my concerns in details an so as his technician ( I forgot to asked his name). Jonathan, Thank you very much for your help! That was an excellent service. Keep up the good work. You just earned another business from a Loyal Firestone Customer!

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