Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Napa, CA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Napa location today.
Location
Hours
Reviews
4.0
312 reviews
5 stars
199
4 stars
32
3 stars
15
2 stars
7
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the staff for being friendly and helpful, others reported rude and unprofessional behavior, particularly during busy times.
Reservation Issues
Numerous customers experienced problems with reservations, including overbooking, lack of available vehicles, and poor communication regarding their bookings.
Vehicle Condition
Several reviews mentioned issues with the cleanliness and maintenance of rental vehicles, with some customers receiving cars that were dirty or had mechanical problems.
Wait Times
Many customers reported long wait times for vehicle pickup and check-in, often due to understaffing and high demand.
Positive Experiences
Despite the negative feedback, there were several positive reviews highlighting exceptional service from specific employees, particularly in resolving issues and providing assistance.
- CJCody JohnsonJan 7, 20261.0This place is terrible the manager Kayla looks like she is 16teen and acts like it. She was on the phone with a friend most the time and said she likes calls because she donest half to work as hard when using the phone posted of showing the cars and getting them ready! I reserved a truck and waited hrs missed work and meetings just for her to waist my time… it says to get a rental car I needed 2 things a bill with my address and insurance and of course payment. I had all 3 things and she said that because my electric bill had a balance and was due in 25days and the bill wasn’t 0 balance that she couldn’t except it. I literally had everything I needed and my bill was current it was only showing what my next bill was and when it was due January 28… She made this up why I don’t know but it’s not in the rules or regulations.. I was really nice and she waisted my time… the staff are young and terrible I used budget rental and they gave me a car in 5 minutes it was cheaper they were nicer and there was no line. Don’t go to enterprise until they get new management. Trust me on this I do not do reviews but this time I was so disappointed in a business I had to let people know. I would rather rent a Uhaul then go through enterprise in Napa. When my family goes to Hawaii they don’t even ask for anything but an ID and give you a car in 10-15 minutes
- JSJen StewartDec 28, 20255.0Great service from Enterprise in Napa. Rental met my needs while car was in for repairs, and customer service was knowledgeable, professional, helpful, and kind.
- RLRamses L.Oct 21, 20251.0Even though I made a reservation, and I got a confirmation, I had to wait a full hour before speaking to someone when I drive at the time of reservation. They did not have the car I had chosen (false advertising) and I had to pay out of pocket for a SUV since my insurance only covered sedans (even though I had gotten confirmation for the car I had chosen). My insurance pays up to 30 days of rental car, and I got an email from enterprise saying my 30 days were up and I needed to return the car or I will be charged. I called the insurance and they told me I still had 4 more days. Overall horrible experience with this company. Not professional at all
- SLSue LealOct 11, 20255.0Enterprise in Napa, CA was exceptional. They were very attentive, professional, friendly and fast. I really appreciated the interaction with them all. Thank you for making our stay comfortable!
- CDCG DOct 4, 20251.050 Dollar drop fee. If you’re going to charge drop fee let us know when we make reservation. Spoke to your office prior and drop off fee was never mentioned.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Napa, CA?
You can rent a wide range of vehicles including cars, vans, luxury cars, and trucks at Enterprise Rent-A-Car in Napa.
What are the operating hours of Enterprise Rent-A-Car in Napa?
Enterprise Rent-A-Car is open Monday to Friday from 8 AM to 6 PM, Saturday from 9 AM to 2 PM, and is closed on Sundays.
Where is the Enterprise Rent-A-Car location in Napa?
Enterprise Rent-A-Car is located at 230 Soscol Avenue, Napa, CA 94559.
How can I make a reservation at Enterprise Rent-A-Car Napa?
You can reserve your rental car online at https://www.enterprise.com/en/car-rental-locations/us/ca/napa-2320.html or by calling +1 707-253-8000.
What payment methods are accepted at Enterprise Rent-A-Car in Napa?
Enterprise accepts American Express, Cash, Check, Discover, Mastercard, and Visa at their Napa location.
Does Enterprise Rent-A-Car Napa offer any special weekend rental rates?
Yes, Enterprise offers great weekend rates which can be booked online via their weekend specials page.
Are there any nearby car rental agencies close to Enterprise Rent-A-Car in Napa?
Yes, the Alamo car rental agency is located nearby, providing customers with alternative car rental options.
What nearby dining options are available around Enterprise Rent-A-Car in Napa?
Nearby dining options include Panda Express, Starbucks, El Pollo Loco, Burger King, and Applebee's Grill + Bar, perfect for a meal before or after your rental experience.
Can I visit the Exotic Car Collection by Enterprise near the Napa rental location?
Yes, the Exotic Car Collection by Enterprise is nearby and offers a unique opportunity to see luxury and exotic cars, a great stop if you're interested in auto enthusiasts' experiences.
Are there any automotive repair services near Enterprise Rent-A-Car in Napa?
Yes, Williams Automotive & Transmission and Black Hawk Towing are nearby, offering automotive repair and towing services which might be useful if your vehicle needs service before renting.