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Enterprise Rent-A-Car

4.2
(455 reviews)
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Business Details

2243 Old Middlefield Way, Mountain View, CA
94043, United States
(650) 843-4990
https://www.enterprise.com/en/car-rental/locations/us/ca/palo-alto-2358.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Mountain View, CA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Palo Alto location today.

Location

Enterprise Rent-A-Car
2243 Old Middlefield Way, Mountain View, CA
94043, United States

Hours

Reviews

4.2
455 reviews
5 stars
309
4 stars
53
3 stars
24
2 stars
17
1 star
52

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting their professionalism and willingness to assist.

Vehicle Availability

Several reviews noted issues with vehicle availability, including last-minute cancellations and receiving different cars than booked.

Rental Process

The rental process was often described as quick and efficient, although some customers experienced long wait times.

Car Condition

Feedback varied on the condition of the vehicles, with some customers receiving clean and well-maintained cars, while others reported receiving dirty or poorly maintained vehicles.

Communication Issues

There were complaints about miscommunication regarding reservations and policies, leading to customer frustration.
  • CD
    C Dueck
    Feb 19, 2026
    5.0
    Staff for friendly and courteous, speed of service was great, and the car was new and clean.
  • SO
    Sylvia Ostrom
    Feb 6, 2026
    5.0
    The staff at this location are great! They are very accommodating as long as you communicate what you want/need. Thank you!
  • CD
    Celia Diaz
    Jan 28, 2026
    4.0
    1. Chronically short staffed, although everyone was nice and everyone was hustling to multi-task. I had time to wait on this rental but if I were in a hurry, I would feel frustrated. 2. Suggestion: I looked at economy cars before renting a Nissan Sentra. The rear view mirror on all those cars was barely wide enough to view the entire window and not enough to see the sides, so I installed my own clip-on oversized mirror for safely. You should install these in EVERY car to improve safety.
  • ML
    Michael Law
    Dec 27, 2025
    1.0
    Booked a luxury car (BMW or Audi) and was given an extremely filthy Mitsubishi Mirage instead. On top of that, the car had a serious alignment issue and wouldn’t drive straight. Completely unacceptable and it’s not safe. I have never heard or seen such an outrageous car rental experience in my life.
  • AE
    Alexandra Elizabeth
    Dec 23, 2025
    1.0
    I’m sharing feedback regarding my rental experience with Enterprise following a car accident. I booked a luxury vehicle through GEICO’s app for pickup at the Palo Alto location. Upon arrival, I was told that no vehicles in the booked class were available and that the only option was a higher vehicle class at an additional cost of approximately $100 per day. I declined, as this upgrade should not have been required for a reservation made through insurance. I hope Enterprise will address vehicle availability, inventory management, and billing practices to avoid placing customers in this position in the future.
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Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Mountain View, CA?

Enterprise Rent-A-Car is located at 2243 Old Middlefield Way, Mountain View, CA 94043, US.

What are the operating hours of Enterprise Rent-A-Car?

Enterprise Rent-A-Car is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and is closed on Sundays.

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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