Need a rental car in Mountain View, CA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Palo Alto location today.
Many customers praised the friendly and helpful staff, highlighting their professionalism and willingness to assist.
Vehicle Availability
Several reviews noted issues with vehicle availability, including last-minute cancellations and receiving different cars than booked.
Rental Process
The rental process was often described as quick and efficient, although some customers experienced long wait times.
Car Condition
Feedback varied on the condition of the vehicles, with some customers receiving clean and well-maintained cars, while others reported receiving dirty or poorly maintained vehicles.
Communication Issues
There were complaints about miscommunication regarding reservations and policies, leading to customer frustration.
CD
C Dueck
Feb 19, 2026
5.0
Staff for friendly and courteous, speed of service was great, and the car was new and clean.
SO
Sylvia Ostrom
Feb 6, 2026
5.0
The staff at this location are great! They are very accommodating as long as you communicate what you want/need. Thank you!
CD
Celia Diaz
Jan 28, 2026
4.0
1. Chronically short staffed, although everyone was nice and everyone was hustling to multi-task. I had time to wait on this rental but if I were in a hurry, I would feel frustrated. 2. Suggestion: I looked at economy cars before renting a Nissan Sentra. The rear view mirror on all those cars was barely wide enough to view the entire window and not enough to see the sides, so I installed my own clip-on oversized mirror for safely. You should install these in EVERY car to improve safety.
ML
Michael Law
Dec 27, 2025
1.0
Booked a luxury car (BMW or Audi) and was given an extremely filthy Mitsubishi Mirage instead. On top of that, the car had a serious alignment issue and wouldn’t drive straight. Completely unacceptable and it’s not safe. I have never heard or seen such an outrageous car rental experience in my life.
AE
Alexandra Elizabeth
Dec 23, 2025
1.0
I’m sharing feedback regarding my rental experience with Enterprise following a car accident.
I booked a luxury vehicle through GEICO’s app for pickup at the Palo Alto location. Upon arrival, I was told that no vehicles in the booked class were available and that the only option was a higher vehicle class at an additional cost of approximately $100 per day. I declined, as this upgrade should not have been required for a reservation made through insurance.
I hope Enterprise will address vehicle availability, inventory management, and billing practices to avoid placing customers in this position in the future.
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car located in Mountain View, CA?
Enterprise Rent-A-Car is located at 2243 Old Middlefield Way, Mountain View, CA 94043, US.
What are the operating hours of Enterprise Rent-A-Car?
Enterprise Rent-A-Car is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and is closed on Sundays.
What types of vehicles does Enterprise Rent-A-Car offer?
Enterprise Rent-A-Car offers a wide range of vehicles including rental cars, vans, luxury cars, and trucks with flexible rental options.
How can I make a reservation with Enterprise Rent-A-Car in Mountain View?
You can reserve a rental car online at https://www.enterprise.com/en/car-rental-locations/us/ca/palo-alto-2358.html or by calling +1 650-843-4990.
What payment methods does Enterprise Rent-A-Car accept?
Enterprise Rent-A-Car accepts American Express, Cash, Check, Discover, MasterCard, and Visa payments.
Does Enterprise Rent-A-Car offer any discounts for active military members?
Yes, Enterprise Rent-A-Car offers discounts for active military members.
Is there an Enterprise Rent-A-Car location near the Exotic Car Collection by Enterprise?
Yes, the Enterprise Rent-A-Car location in Mountain View is nearby the Exotic Car Collection by Enterprise, making it convenient to explore luxury vehicles before or after renting.
What nearby automotive services are available around Enterprise Rent-A-Car in Mountain View?
Nearby automotive services include DP3 Racing for auto customization, Israel Tire & Alignment for tire repair, and United Collision Center for auto body repairs, which customers can visit for vehicle maintenance during their rental period.
Are there any nearby massage therapy or health services customers can visit near Enterprise Rent-A-Car?
Yes, Advanced Health Products offers massage therapy services nearby, which customers might find relaxing before or after their car rental experience.
What languages are supported at Enterprise Rent-A-Car Mountain View?
Enterprise Rent-A-Car in Mountain View supports English language for customer service.
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