AutoZone Auto Parts

Reviews

• JH

  julian hinojos

  Dec 10, 2025
  5.0
  Bertha was a great help. She went above and beyond to help me when others did. Thank you Bertha from Autozone in Moreno Valley ( address 24931 )
• GJ

  Glenn Jones

  Dec 5, 2025
  5.0
  Morning, I am reaching out because your employee Jonathan at store 5564 just blow me away with his excellent customer service. I walk away knowing I will definitely return to " STORE 5564 FOR VEHICLE HELP " when necessary.
• FM

  Francisco Magana

  Nov 28, 2025
  5.0
  Our battery crapped the bed one of the clerks went above and beyond to make sure our warranty was honored and we were in and out in an hour. They let us borrow tools too. I wish I got the name of the clerk that helped us out. She deserves recognition!
• SW

  SANDRA WILLSON

  Nov 20, 2025
  1.0
  Sunnymead store, employee Parts Manager, Michael. I was given the wrong parts by the Parts Manager, Michael on 11/18/2025 and the following day spent hours attempting to get the part on. I missed a reservation and lost over $200, I had to add an additional day to where I currently am, and paid $125 to a mechanic that attempted to install part before comparing the two and realizing I had been given the wrong part. I returned to store and Michael was the member to help once again. I explained the situation and told him the packaging blew away for one. He responded he would only be returning one, I would have to buy the new one outright. I asked how can I be expected to incur all the charges I have that day when it was your fault, and now you say you wont return the wrong part you gave me. Michael responded, he had given me what I asked for. I pulled up my phone and showed him the part numbers are not anywhere near the correct parts numbers and he replied I must have given him the wrong information. He refused to accept any responsibility and reiterated if I returned the one it would be returned to the card I used so I would have to pay cash. I had no cash, it's the end of the month and I have to have the parts. I am not going to pay all these fees from your employee's error. It is not fair or right to expect this and I am disgusted with Michael's attitude and lack of attention to detail from a manager. I will be seeking reimbursement for my losses and suggest some in-service training for customer service and accountability.
• JD

  Joshua Debrask

  Nov 8, 2025
  5.0
  Attention, do not trust what the internet says vs the store itself when looking up parts , the part numbers are real but often incorrect, after receiving the wrong part for the 3rd time and numerous trips and lots of frustration , this Hub store in Moreno Valley had to do some crafty researching to get the correct one thanks to the most helpful employee named Sal, this guy heard my run around experience that led me there, saw my frustration and sympathized with my irritation that he swapped me out the correct part with the incorrect one and there was a $30 difference. That was so helpful since I’ve spent a little more then that on gas alone but that kind of customer treatment was hands down what makes a customer a happy one. His attitude was nothing but helpful and understanding and did all he could and succeeded in helping me finally get this part for my truck , the customer service from him made the whole experience more then worth it for me. I highly recommend this place and Sal can be found in the commercial department and everyone at this desk beside him had the same ethics and customer service as well. Thanks again Sal you made my day a happy win for me!

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