National Car Rental

Reviews

• KB

  Kevin Bryson

  Dec 31, 2025
  4.0
  Pretty easy and painless rental experience, very friendly employees. Minus a star because they didn't have the car I reserved and prepaid for. I had reserved a compact luxury sedan, but they gave me a 7 passenger SUV instead. I was thankfully not charged more for the larger vehicle, but it was overkill for just myself. It ate its way through more gas than a smaller car would have, and was alsovery hard to park. As Seinfeld once said "you know how to take the reservation, you just don't know how to hold the reservation."
• ID

  Ivana Drew

  Oct 13, 2025
  1.0
  Horrible experience tonight with Shane at National Car Rental in Monterey, CA. I reserved a car for work travel, but upon arrival was told that I “might not be able to get a car tonight,” with the reasoning for that being that people had made reservations earlier than I did, and they had to get their cars before I could. I asked how it was possible that there *might* not be a car for me if I was allowed to make the reservation, and was told by Shane that there were some cars that needed to be cleaned and that if I were to “hang around for a while” he might be able to get something for me. I asked for a time frame of how long I should be expected to wait, and he couldn’t give me an approximation for how long that would take. I find this absolutely ridiculous and a complete waste of my time. As a loyal National customer and executive member (I rent cars nearly every single week), I am severely disappointed in this experience. If there is a car available, I should be able to pick it up, and another vehicle could be cleaned for the next person. If there are no cars available, then the reservation should be declined automatically. Horrible customer service from Shane, and if this is the way National treats their customers, I’m afraid I don’t care to be one.
• OJ

  Octavio Gonzalez Jr

  Oct 8, 2025
  5.0
  The gentleman that helped me was very courteous, patient and pleasant. You also helped me find the verifications that I needed to rent a car. The SUV ran great and I will definitely rent there again at the seaside location. I won't refer them, but I definitely recommend them.
• JR

  Jeff RW

  Jul 25, 2025
  1.0
  Emerald aisle forever had reservation number and they could not find it so no car can’t even win when you have a number tried to tell me it showed a different return what does that have to do with pickup my pickup and drop was the same at Monterey airport no more National for me or my company
• BB

  Barry Brant

  Oct 20, 2018
  5.0
  Great Service. National makes it easy.

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