Valley BMW

Reviews

• JK

  John K

  Mar 2, 2026
  1.0
  If I could give zero stars, I would. My daughter went to Valley BMW for her final lease service since her lease ends in March 2026. While there, she was approached about leasing a new vehicle. The General Manager, Edwin Sarhad, told her they had a brand-new 440i M-Sport coming in from Germany that was "perfect" for her -- even though she currently drives a 330i, which is far less expensive. He verbally quoted numbers but provided no written paperwork. She left believing she had time to think about it. A few days later, he called and said the car had arrived and that it was hers -- despite nothing ever being signed or formally documented. She was excited and prepared to move forward, even bringing a cashier's check. My wife went with her, and I arrived shortly after. From the start, the professionalism was lacking. Mr. Sarhad was present but did not greet my wife. She had to approach him. When I arrived, I had to introduce myself as well. For a general manager, that speaks volumes. The "brand new" vehicle, supposedly fresh off the ship from Germany, did not look new. The interior was dirty, and the exterior had noticeable swirl marks and what appeared to be small scratches. When my daughter hesitated and wanted to review numbers further, Mr. Sarhad abruptly said, "I won't go no more, no less. We already talked about it!" When she mentioned wanting certain features, he sarcastically replied, "Why don't you just write a check right now for $100K and order what you want!" That comment alone was enough to tell us everything we needed to know. He then said he had other business to attend to and walked away, leaving us standing outside. No attempt to professionally continue the discussion. A sales associate stayed with us and was genuinely kind and professional. We appreciated her effort. Unfortunately, management sets the tone -- and this was unacceptable. This is not the first time we've experienced rudeness from this dealership. It's actually why we purchased our BMW in the Bay Area back in 2019 and only use Valley BMW for service. If you're in the Modesto area and considering buying or leasing a BMW, do yourself a favor and make the drive to the Bay Area. The professionalism, courtesy, and overall experience there have been far better in our experience -- and absolutely worth the extra effort.
• BP

  Brandon Pekarek

  Feb 28, 2026
  1.0
  Today my wife and I walked from Alfred Matthews (where our GMC truck was being serviced) to Valley BMW because we were curious about leasing a BMW X7. We were window shopping, however we are impulse buyers evaluating options and with the right deal, we always seem to purchase. Salesman Ryan showed us several vehicles, and although we had not initially planned to run numbers, we became interested in lease pricing and the trade-in value of our car. During this time, Alfred Matthews called to inform us our truck was ready. Ryan stated that his management team was in a meeting and that running numbers would be delayed anyway. Another couple arrived, and he stepped away to assist them due to a coworker calling in sick. When he returned, we asked if it would be possible to get a quick ride back to Alfred Matthews to retrieve our vehicle so we could return and continue discussions. It was late morning, getting warm, and the dealership was roughly a mile away. Ryan explicitly told us he could give us a ride and that it would not be an issue. He said he only needed to grab keys to a vehicle. We waited outside. He then returned and told us his manager would not allow him to give us a ride. At that point we ordered an Uber, returned to Alfred Matthews, retrieved our vehicle, and then drove back to Valley BMW to clarify the situation with a manager. The manager informed us that he had, in fact, approved the ride and that Ryan had not been truthful. Being told two completely different stories is not a misunderstanding, it is a credibility problem. At that point my wife activated what I can only describe as her “customer service final boss” mode, calm voice, a pissed-off smirk, and the kind of composure that lets you know someone is about to lose this interaction without her raising her voice even once. She made it crystal clear that being misled, especially as serious buyers, was unacceptable. She also kindly explained that she is exactly the customer dealerships claim to want, excellent credit, ability to buy immediately, and a husband standing nearby prepared to enthusiastically support whatever bad financial decision she makes 😂. We then left and made it abundantly clear they had just lost that sale. About an hour later Ryan called to apologize, claiming he had “fumbled his words.” That explanation does not reconcile two completely opposite accounts of the same event. That evening we visited Mercedes-Benz of Modesto and leased a brand-new GLS. The difference in professionalism, transparency, and customer treatment was night and day. Mercedes treated us like valued clients. Valley BMW treated us like an inconvenience. Bottom line: Valley BMW lost a legitimate luxury vehicle sale over something entirely preventable, honesty and basic customer care. If you advertise a premium brand experience, your conduct should reflect it. Ours did not. We will not return, and we would strongly encourage others to consider dealerships that actually respect their customers’ time and business.
• BW

  Ben Williams

  Feb 23, 2026
  5.0
  We bought a 2017 X6M from them. We paid cash and got a great out the door price with a very good BMW warranty. The service was phenomenal and the people were even better! Shot out to Monique Zaragoza and the finance manager Doug Demasi! Great people and they got us in and out in a reasonable amount of time.
• BC

  BigMacLara24 Channel

  Feb 17, 2026
  5.0
  I recently visited Valley BMW for a recall and was blown away by the level of care and professionalism from Eric Rorison. Eric explained everything clearly, answered all my questions, and completed the work ahead of schedule. My vehicle was returned in pristine condition. I felt confident and valued as a customer from start to finish. Highly recommend Eric Rorison at Valley BMW dealership for anyone looking for top-notch service. He won’t let you down.
• PE

  Patricia Espinola

  Feb 8, 2026
  1.0
  I purchased a used 430i convertible about a month ago in San Jose, along with an extended warranty. While visiting Valley BMW to purchase floor mats, I had a few questions since this was my first BMW. Kevin in the Service department was kind enough to take the time to answer them, which I really appreciated. Kevin also mentioned that, since I had not yet used my third-party extended warranty, I might be able to cancel it and instead purchase a BMW Certified warranty. He suggested I speak with someone in the Finance department. Unfortunately, that’s where the experience fell apart. I emailed the Finance department the following Monday—no response. After several days, I called and left a voicemail requesting an appointment—again, no response. The next weekend, I returned to pick up my floor mats hoping to speak to Kevin again. He was not there so I spoke with another gentlemen in the Service department who immediately walked me to the Finance department and explained that I had been trying to get in touch for two weeks. The Finance representative said he would be happy to help but was with another customer and it would be about an hour wait. I waited an hour and a half before leaving, left my phone number, and asked that someone call me. It has now been three weeks, two in-person visits, two phone calls, and one email—with zero follow-up. I can only assume Valley BMW is not interested in my business since I did not purchase the car there. That’s disappointing, especially since Fresno BMW was more than willing to help and earn my business. The one star is solely for Kevin and the other helpful gentleman in Sales (whose name I unfortunately did not get).

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