As your Valley BMW dealer, we serve you with quality luxury vehicles. Located within the Central Valley of California in Modesto. We carry a full line of new, used, and certified pre-owned BMWs, including the 3 Series, 5 Series, X5, and M3, along with many other used makes. Our number one concern is the satisfaction of our customers. If you already own a BMW that you've bought from us, you know the great feeling you get after visiting our service center. Our techs offer the best car care in the area. We welcome all car owners to visit our service center - you'll definitely appreciate the Valley BMW difference!
Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported poor treatment and lack of communication.
Sales Experience
Several customers had positive experiences with sales representatives, highlighting their professionalism and lack of pressure during the buying process.
Service Department Issues
Numerous reviews indicate significant problems with the service department, including disorganization, poor communication, and questionable repair practices.
Management and Follow-Up
Customers expressed frustration with management's responsiveness and follow-up, particularly regarding service issues and customer complaints.
Privacy Concerns
There are serious concerns about customer privacy, with reports of excessive marketing communications despite requests to opt-out.
LF
L. Mary Fontenot
5 days ago
5.0
I had a fantastic experience purchasing my first BMW (from out of state) with Kimberlee Altamari at Valley. She went above and beyond both before and after the sale….a rarity these days! I highly recommend!
GG
GM
Dec 24, 2025
5.0
The staff was extremely friendly and welcoming. They worked efficiently and respected my time, making the whole process fast and easy. I truly appreciated the positive attitude and excellent service
VR
Veronica Romero
Dec 9, 2025
1.0
I’m extremely disappointed with the way my son was treated at Valley BMW. He went in seriously interested in purchasing a car, but the sales manager acted like a big shot and showed an unacceptable level of attitude and disrespect. Instead of helping a buyer who was ready to do business, he dismissed him and made the entire experience uncomfortable.
A dealership should make customers feel welcome—not talked down to or ignored. If this is how their management treats people, I strongly recommend not going there. There are plenty of dealerships that actually value their customers.
NT
Nathaniel Thomas
Nov 23, 2025
5.0
Had to drop off a BMW for work on airbags. They did a good job at a fair price.