Valley BMW

Reviews

• NT

  Nathaniel Thomas

  Nov 23, 2025
  5.0
  Had to drop off a BMW for work on airbags. They did a good job at a fair price.
• HP

  Hrvata Pesnya

  Nov 21, 2025
  1.0
  o horibble xperience we had
• AI

  Anton Ivezaj

  Oct 28, 2025
  1.0
  Made a deal on a friday night, they ran credit and took my information, got a purchase agreement to bring to my local credit union. Tuesday morning I sent over insurance, approved financing, signed purchase agreement and just waiting for a reply for wire instructions to wire them the funds and got told they sold the car to someone else over the weekend. Didn't get a phone call or anything, I was essentially doing all that work for nothing. Bad business.
• KA

  Kaiser Al

  Oct 27, 2025
  1.0
  This location has been ripping me for 6 months. My car started breaking down since I started taking it to this location for routine service. They made me change fuel pump which was wrongfully diagnosed, costing thousands of $2400 . Car is still stalling and I had to take it to another location. Be aware of their service dept. Total scam
• FF

  FS

  Oct 13, 2025
  1.0
  Years of Harassment, Disorganization, and Complete Lack of Respect for Customers’ Privacy My experience with Valley BMW has been nothing short of traumatizing. I leased my BMW in 2023, and from the moment I drove off the lot, I’ve been hounded by an endless stream of marketing calls, emails, and service reminders — despite repeatedly asking to be removed from every contact list. Within months of leasing, I began receiving calls telling me my car was “due for service,” only to be told by the service department that my vehicle only required yearly maintenance. I unsubscribed from every marketing email, called multiple times to be removed from their lists, and even spoke to managers directly, yet the harassment continued. Different salespeople began calling from various numbers, pushing me to “upgrade” or “end my lease early.” Some of them even continued after I blocked their numbers. It’s as if my personal information was passed around internally without any care or discretion. I feel like my privacy has been completely violated; my phone number and personal email are in the hands of dozens of people I never consented to contact me. I block a contact and a new sales rep appears like a plaque. When I brought my concerns up to management, I was told “we’ve changed staff” or “we’ll take care of it.” These same excuses have been recycled again and again, and nothing has ever actually been fixed. Even after the new manager personally assured me that I was unsubscribed from everything, I still continue to receive marketing emails as recently as this week from multiple different sales associates. And this isn’t just about emails. When I had a flat tire earlier this year, BMW’s roadside assistance had to tow my car to Valley BMW since it was the nearest dealership. Despite having full wheel and tire coverage, I began receiving repeated invoices that I should never have gotten. When I tried to resolve the issue, the previous manager was openly rude — he picked up the phone with “Who are you?” instead of a greeting. Only after escalating the issue to BMW of Northern California did it finally get addressed. BMW Northern California was shocked how I have been treated. Despite them talking to Valley BMW, they continue to harass people. Even during routine service visits, the experience has been disorganized and hostile. On one occasion, when I brought my car in on a Saturday due to another flat tire, a service representative rolled his eyes, told me they had “no cars for me,” and acted as if my emergency was an inconvenience. Later, another employee (who was actually on his break) stepped in to help me and discovered they did have the tire in stock all along. Mind you, I never expected on a Saturday for them to give me a car rental or get it done the same day but the guy didn’t even let me finish. I had my dad waiting with his car in the parking lot who followed my car. But they are so egotistic working at BMW. It’s not even San Francisco BMW, relax. For contrast: I’ve taken my car to BMW of Mountain View and BMW of San Francisco, and both locations were professional, kind, and efficient. They respected my time, handled my service seamlessly; and most importantly, never harassed me with calls or emails afterward. What’s happening at Valley BMW goes far beyond poor customer service — it’s systematic mismanagement and a blatant disregard for customer privacy and consent. California law explicitly requires that companies honor unsubscribe and “do not contact” requests, yet Valley BMW repeatedly ignores them. At this point, I am considering filing a complaint with the Better Business Bureau and BMW North America. I should not have to change my phone number and email address just to escape marketing from one dealership. If you value your peace, privacy, and sanity, take this as your warning: do not lease or buy a car from Valley BMW. Go to another BMW dealership where they actually respect their customers.

Frequently Asked Questions About Valley BMW