National Car Rental

Reviews

• MP

  Maik Paluga

  Oct 11, 2025
  1.0
  Got there after a long day and the manager told me there were no cars available. I had the impression that she just didn’t wanna work, so I checked online and could habe actually reserved one for half an hour later. She just shut the counter!!! Never seen that. Went to Avis, done with National that‘s for sure!
• MB

  Mary L. Burnell

  Aug 29, 2025
  5.0
  I was stuck in San Francisco because my small plane could not land in Arcata. They tried twice to land. Too cloudy so rather then take a chance on having it happen the next day I decided to rent a car and drive up 101 through the redwoods. My car rental experience was flawless. They even took time to make sure my GPS was set up properly. Everyone was so helpful! I highly recommend them!
• MM

  Maple Man

  Jun 13, 2024
  1.0
  Nobody answers the phone. It just rings and rings…you might have to hire more people and then Pay them a living wage.
• JM

  Jennifer Moua

  Nov 17, 2019
  1.0
  Honestly I would give it a zero stars. We rented a car at 7:20pm because our flight got cancelled. Our pickup was at 8:30 pm. Their website says they’re open 5-10:30pm in the evening. However when I got to the airport, NO ONE WAS THERE to give us the car we rented. That airport was so dead because there were no workers around as we walked around the whole building. We noticed that there was another Car rental company Hertz there but they closed at 5:30. I called the number that was given on the itinerary and she gave me this specific address and number that is posted right here. The address is the same as the airport address, but it says it’s behind the Hilton hotel on maps. So when we went to the Hilton Hotel to ask for the location, they told us that it is in the airport. I have called the number given so many times, but no representative picked up. Another group of customers wanted to pick up their rental car too, and went crazy as us calling numbers and walking around the building to find a worker. We wasted $80 for nothing! I also found on yelp that says “this location has been closed.” So I don’t know exactly know what is wrong with this part of the company, but it was an awful experience knowing false advertisement! Do not rent a car from here! We want our money back as well, but no representatives know how to do their job and pick up a phone call.

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