Boyd Autobody & Glass

Reviews

• RM

  Rick Matthews

  Apr 16, 2026
  1.0
  WAS TO BE first time customer for an MPI claim so I booked a future appointment for Thursday April 16, 2026 ON Tuesday April 7th. Vehicle was checked by their service dept., appeared to be on track to eventually having my vehicle repaired. Was advised on that day of my appointment today and that "they shouldn't have a problem getting my lower bumper for a 2025 Pathfinder, as they were pretty good." Whomever the "they" is, was none of my concern. At that time-on the 7th I advised them to keep me appraised, they could text, call or email so of course ALL bases covered. In my professional opinion, this IS how a business is supposed to operate when they have ALL means to communicate with a potential customer or at the time, definitely "A" customer since the process HAD begun on the 7th of April. Boyd- in short, YOU communicate with your customer as to the status of an ordered part IF it hasn't yet arrived the day before the appointment. It would probably be a miracle if on the day before the scheduled appointment it wasn't in and my appointment was at 9:00am the next day, I doubt that the thing would be there at that last minute. So here's what happened and why although in the future I would have returned to this shop if I ever had repairs required, I won't now. 53 minutes before my appointment on the 16th as I was preparing to take two vehicles to this place (I need a 2nd person/driver/vehicle of course), I get a call. The first thing the service person advises is that they are sorry for this last minute call and that my part is back ordered for 2 weeks. WOW! The usual way any business does things is to check/verify pretty much on the previous day-close to the end of that work day, what's on the next day's itinerary. IE: IF the part isn't in on the 15th, you choose 1, 2 or 3 of the options provided by the customer, to communicate with them as to their repair service appt. status. I would ask them this, why exactly do you require a customer's email address if on the day you're to cancel my appt. at the last minute, you didn't even bother to email at all. 3 options! Within 1 hour of scheduled drop off of my vehicle. What if I was outside of Winnipeg and had to make a long drive and was on the way WITH TWO VEHICLES? You could have advised me the day before and i would have been fine with having to wait yet another 2 weeks for this repair to be made. Or, be prepared to wait for a status update from you along the way... I advised the person that this IS unacceptable and it's definitely not how an experienced body shop is supposed to conduct themselves. My part that needs replacement isn't critical and I have a long enough time to go elsewhere, which I will be doing. I had advised the shop that I would be posting a review so here it is. You get 1 star because I couldn't give you a zero. If this review vanishes at your request, it will also be posted on TrustPilot as well as elsewhere. OWN THIS MISTAKE and don't do it to anyone else! I'm certain you have more than enough experience in this line of work and customers are important to your livelihood but in the future, perhaps check EACH day before you clock out so you are prepared for the next day's customers who also have other things to do in their day to day lives. Lastly, granted, parts aren't always available, there can be shipping or lack of stock issues. None of that is within my control as a customer but as a business you DO HAVE the ability to check as to the item's status and if for example you did not get a confirmation by April 15th nor was it in your possession, then you should have contacted me ahead of time and I would have been fine with whatever the issue was. My part was ordered 8 days prior to the scheduled appointment, do you not bother to check on it along those 8 days or do you just go about your days "wondering" what might be going on with it? Again, there ARE delays in our lives, those are acceptable if there's communication among the parties involved!
• JS

  Jennifer Safioles

  Feb 18, 2026
  5.0
  Woke up in the morning and noticed my car window on passenger side was smashed and they went through my glove department had the worst morning made a claim through mpi and they asked me who I prefer to fix my glass and I said Boyd auto body and I called them right away and they said bring it down and when I get there they said well good news we can get it fixed today , I was very happy and I apperciate everything. Awesome people who work there :) definitely will come back if ever needed
• JJ

  Julian “Memsaheed” John

  Feb 13, 2026
  5.0
  Kourtney and Colin were very professional in their line of work, thank you again for your business A++
• IC

  Ian C

  Feb 13, 2026
  5.0
  Colin and Kourtney were very good and professional in their work, they took time to explain all damages and work that needed to be done, thank you again for taking care of my vehicle! A++
• MM

  Megan McGonigal

  Feb 4, 2026
  5.0
  I stopped here when some had come loose underneath my car nearby. They were amazing, Adam agreed to take a look right away, even though they weren't technically taking anybody at the time, and it was all fixed up within the hour. 10/10 service!

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