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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.1
(207 reviews)

Business Details

10799 Santa Monica Blvd, Los Angeles, CA
90025, United States
(310) 475-8738

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Los Angeles, CA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Westwood Century City location today.

Location

Enterprise Rent-A-Car
10799 Santa Monica Blvd, Los Angeles, CA
90025, United States

Hours

Reviews

4.1
207 reviews
5 stars
139
4 stars
21
3 stars
8
2 stars
6
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some praised staff for being friendly and helpful, while others reported unprofessional behavior and lack of responsiveness.

Reservation Issues

Numerous complaints about not having reserved vehicles available, leading to frustration and wasted time for customers.

Transparency and Trust

Concerns about misleading information regarding charges and fees, with several customers feeling that the company was dishonest.

Overall Experience

While some customers had positive experiences with quick service and clean cars, many expressed dissatisfaction with the overall reliability and efficiency of the location.
  • WW
    William Wagner
    Jan 22, 2026
    5.0
    The two women managing this site kept busy while still being attentive to customers.
  • ST
    Steven Marc Trier
    Jan 14, 2026
    5.0
    Alicia was amazing! She found a solution for my situation in less than five minutes, which was pretty amazing as well as a welcome relief considering how frustrated I was made by Hertz, who denied me a rental but still charged my credit card - and I am a Gold Member. Not any more! Thanks, Alicia!
  • IM
    Irene Ma
    Dec 5, 2025
    1.0
    TERRIBLE EXPERIENCE! They never checked the return car before they rented it to the next customer (me)! After I drove away for about 10 minutes and made my first stop, the car basically would not get into gear when I tried to restart it. The red light that says “check” came on. So I wasted a whole afternoon, just taking care of this nonsense! That was Four days ago. As of now, you have not returned my payment since I’ve decided I don’t trust renting again from Enterprise. Talked to three different departments and nobody seemed to know what department was talking to me about! MOST DISAPPOINTING waste of my travel time !!
  • HK
    Hooshang Kaen
    Nov 29, 2025
    5.0
    The team and the quality of the car and the service were great. The rates are good also except the insurance charges are high and needs to be addressed.
  • NM
    Nasrin Mahan
    Nov 18, 2025
    1.0
    Charge Extra • Not Trustable • Misleading Manager — Go Rent Somewhere Else We rented a car and Venessa promised we wouldn’t pay anything extra, and we asked her several times to be sure. Because we were in a hurry, we trusted her and signed. Later, we were charged almost $200 in extra fees. Trust is very important in business, but they clearly don’t care. Very disappointing and dishonest experience — rent somewhere else. Dear Natalie, The website you sent is very confusing, and it feels like you are not trying to resolve the problem—just copying and pasting a link. If you truly want to help, please contact me directly by phone or email and ask why I am dissatisfied and how your Venice location treated us. Many customers have shared similar experiences in reviews. Please address this issue so customers can trust your service again. At this point, my family and I will no longer rent from your nearby location and will choose another company we trust. I hope you will take this seriously and resolve the matter properly.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles does Enterprise Rent-A-Car offer at the Westwood Century City location?

They offer a wide range of vehicles, including rental cars, vans, and luxury cars, with flexible rental options to suit your needs.

What are the operating hours of Enterprise Rent-A-Car in Los Angeles, CA?

The location is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.

Brand Certified Facts from Enterprise Rent-A-Car

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Certified March 01, 2026Yext Knowledge Graph
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