Need a rental car in Los Angeles, CA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Los Angeles Union Bank Plaza location today.
Many customers praised the friendly and helpful staff, while some reported rude or unprofessional behavior from certain employees.
Location & Convenience
The downtown location is appreciated for its convenience, though some customers experienced long wait times.
Vehicle Availability
Several reviews mentioned issues with vehicle availability, including receiving different cars than reserved or cars being unavailable upon arrival.
Overall Experience
While many customers had positive experiences with smooth rentals and good service, there were notable complaints about poor service and unprofessionalism.
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Sarah Connolly
3 days ago
5.0
If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
WF
William Folkner
Feb 19, 2026
1.0
Long wait, old and damaged car
KB
Kevin B
Feb 17, 2026
5.0
Awesome experience at this branch. Last minute reservation and they were very accommodating giving me the car I asked for, drop off was easy and they gave me a ride to where I needed to go. Highly recommend
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Pavel Shlapak
Jan 21, 2026
5.0
Everything went smoothly. Nice and friendly people, clear conditions. Good place to rent in DTLA.
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Thomas Hitoshi Pruiksma
Nov 25, 2025
5.0
Great location with wonderful staff, not to mention some of the best rates we could find in LA. Highly recommended!