Enterprise Rent-A-Car

Reviews

• AU

  A Google User

  3 days ago
  5.0
  If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
• SS

  sherry

  5 days ago
  5.0
  I've rented from here twice and have found the process pretty smooth and all the staff friendly and really helpful. As with all corporate rental services, I wish I could pick the model of car, but you have to take what's available. Once, when I reserved the night before, I had to be driven to another location to get a car, but it was an easy process. The cars I've received are clean and well taken cared of. The $20/day insurance means anything that happens to the car, the rental office will handle it. Yes, its more expensive than other rental companies, but so far, it has been a pretty stress-free experience. I think the longest I've had to wait was 20 minutes. Dropping it off early was also not an issue, as long as you drop off before 12 noon. The Hillhurst location is right by bus stop, so if you take public transit, its easy to walk to.
• DC

  Dylan Connelly

  Feb 11, 2026
  1.0
  I was a loyal Enterprise customer for multiple years with consistently positive experiences until my most recent rental in February 2026 What happened: Upon returning the vehicle, the plastic undercarriage cover had come loose and was dragging—clear normal wear and tear, not user damage. Enterprise staff accepted the vehicle without noting any issues during the return inspection. 24 hours later, I received aggressive phone calls demanding I file an insurance claim for damage they had already accepted the vehicle with. When I explained this was their responsibility since they accepted the car, the staff: ∙ Yelled at me on the phone ∙ Attempted to strong-arm me into contacting my insurance on their behalf ∙ Refused to acknowledge they had accepted the vehicle in its returned condition This is not acceptable business practice. Attempting to retroactively charge customers for damage after completing the rental transaction, especially for normal wear components like undercarriage covers, raises serious concerns about their billing integrity. Former loyal customers beware: Even years of good service doesn’t protect you from aggressive post-rental billing tactics.
• JJ

  JoJo Jocame

  Jan 30, 2026
  1.0
  One of the front receptionist/agent who is an asian/chinese guy, think Michael is his name has terrible customer service. I am asian myself and from Las Vegas and I made a reservation online as I needed a car to head back since my car broke down. I am not familiar with all the restrictions and requirements Enterprise has but it appears each location has different rules. Since Im not local I couldnt use a debit card. Ok, understood. Had my mom who is from Van Nuys try, and no, cant use hers either as she would have to rent from her home location in Van Nuys. Im trying to understand but there was no trying to ask him as he had an attitude. When my mom would try asking for clarification he just ignored her. She is 84 years old! It just seemed like he was in a bad mood and annoyed but if you are in customer service, at least pretend you like your job. When he ignored my mom, I told her its ok he has a bad attitude, and my mom didnt know what to say or do so I just took over. Luckily I had another relative with me who lives around the corner who was able to book the car. Even when she tried to talk to him, he was short and appeared annoyed and just wanted us out. Hope management sees this as this is unacceptable level of service for Enterprise. On a positive note, the young lady who showed me to the cars was very polite and explained things to me thoroughly. I wish I remembered her name as she deserves all the kudos. I choose to rent from Enterprise due to the ease and customer service I typically get in Las Vegas and California. This is the first Enterprise experience that upset not only myself but my elderly family who was with me. I hope Enterprise uses this as a coaching opportunity so this doesnt happen to someone else. I went on 1/26/26 around 8:45am-9am.
• IA

  Ilan Arevalo

  Jan 26, 2026
  1.0
  I have consistently had issues with this Enterprise location, but after my car was totaled, I decided to give them another chance. A few days after the accident, I went in to get a rental that would be covered by my insurance. I understood that I might need to pay a couple of dollars out of pocket each day, but I was told I would have to pay an additional thirty five dollars per day. At the time, I did not know how long the insurance process would take, which ended up being about two weeks. I made it very clear that I did not want a special or upgraded vehicle, only something within the daily amount approved by my insurance. The interaction lasted less than a minute before the employee said there was nothing he could do and that no one would be able to help me. Throughout the conversation, he was rude, repeatedly sighing while speaking, and showed no interest in checking other options or seeing if anything could be done. I explained that I had been in a similar situation before and that another Enterprise location nearby had previously worked with my insurance without any issue. He dismissed this, implied that he did not believe me, and told me I should take what he was offering because it was not going to get any better. I then went to the Enterprise location down the road, where they immediately helped me and placed me in a Mazda CX thirty for as long as I needed. My out of pocket cost there was only an additional twenty cents per day. This Enterprise location has repeatedly caused problems for my family and friends as well, including rude behavior and reservations being given away even when we were the first customers to arrive. We have continued trying to use this location because it is close to us, but it has become clear that going a few minutes down the road in Glendale results in a much more professional and reliable experience.